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Payment reconciliation
Mark folio payments/refunds matched (or partial) against bank, UPI, or gateway evidence so “posted” becomes “settled”.
Finance · Academy
What this section is
Payment reconciliation connects money on guest folios to real bank/UPI/gateway settlement. A folio payment is not fully settled until you mark it matched here (or via bank-ref / gateway settlement flows). Filter unmatched / partial / matched. Use Bank / UPI refs and Gateway settlements as evidence sources — this screen is the folio-side status board.
In the owner dashboard
Open Payment reconciliation under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~11 min
Typical time to read this guide and complete the screen once for a small property.
Finance · Cash & banks
Control the drawer and bank side: cashier shift, cashbook, UTR/UPI refs, payment reconciliation, and gateway settlements.
Help cues
When to use it
Cue 1
Daily: clear yesterday’s unmatched UPI.
Cue 2
Before night audit — no large unmatched pile.
Cue 3
Month-end AR/cash proof for the owner.
Do this
Step-by-step
-
Open Reconciliation
Finance → Reconciliation. Set date range. Start with Unmatched.
India example: Unmatched ₹5,600 UPI · Sharma 9 Oct. -
Confirm in bank / refs / settlements
Find the same amount in statement, Bank / UPI refs, or a gateway settlement batch. Then mark the folio entry matched (or partial if split).
India example: Statement shows ₹5,600 · mark matched. -
Chase true gaps
Unmatched with no bank line → guest payment may be wrong method/amount, or money never arrived. Fix folio or follow up with guest/gateway.
India example: Duplicate UPI post → refund/correct folio · then rematch.
Tips
Cash drawer close ≠ UPI reconciliation — do both. · Partial status is for split settlements; do not leave permanent “partial” without a plan.
Common mistakes
Marking matched without seeing the bank line — creates false comfort.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Clear yesterday’s unmatched UPI before audit
Setting
Morning · unmatched tile shows ₹5,600 Sharma.
Who is involved
Night auditor · Cashier
Posted ≠ settled. Mark matched only when the bank line exists.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Finance → Reconciliation → Unmatched | Sharma UPI ₹5,600. |
| 2 | Confirm in bank app / Bank refs | Credit found. |
| 3 | Mark matched | Unmatched total drops. |
Pricing unlock
Which plans include Payment reconciliation
Ready to set this up?
Claim your listing, open Payment reconciliation in the owner dashboard, then continue Setup order.