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Credit & debit notes
Issue formal credit notes (reduce) and debit notes (increase) linked to invoice documents, with tax lines and folio posting.
Finance · Academy
What this section is
Credit & debit notes are formal GST adjustments against an issued tax invoice — not informal folio comps. A credit note (CN) reduces what the guest/company owes; a debit note (DN) adds a charge. Each note links to an invoice document ID, can carry HSN and CGST/SGST/IGST, and prints as CN/DN. Issuing posts the total to the folio. Use Discounts & comps for goodwill without a prior tax invoice; use CN/DN when the invoice already went out.
In the owner dashboard
Open Credit & debit notes under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~11 min
Typical time to read this guide and complete the screen once for a small property.
Finance · Tax & GST
Configure Indian GST: slabs, F&B tax, CGST/SGST/IGST, HSN/SAC, credit notes, reports, e-invoice, e-way, and KYC docs.
Help cues
When to use it
Cue 1
Breakfast overcharged on an already-printed tax invoice.
Cue 2
Late checkout fee to add after invoice issued.
Cue 3
B2B company rejects a line and needs a CN for their books.
Do this
Step-by-step
-
Open Credit & debit notes
Finance → Credit notes. Create note: type credit or debit, link invoice/folio, taxable value, tax components, reason.
India example: CN · INV doc · taxable ₹1,000 · 18% split → total ₹1,180. -
Issue the note
Review → Issue (posts to folio). Print CN/DN layout for guest/company. Void only with audit reason if created in error before use.
India example: Issue → folio credit ₹1,180 · print CN for Acme Ltd. -
Reflect in GST reports
Issued notes appear in GST register / GSTR-1 style export for the period — tell your CA.
India example: September export includes CN-12.
Tips
Cash refunds still need a folio refund entry; CN handles the tax document side when an invoice existed. · Do not void casually after the guest’s CA has booked the CN.
Common mistakes
Editing the original invoice number instead of issuing a CN — breaks the FY series and audit trail.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Credit note after breakfast overcharge on issued INV
Setting
Invoice already printed · guest disputes ₹800 breakfast.
Who is involved
Front office · Accountant
Do not invent a new invoice number. CN against the original document keeps GST clean.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Finance → Credit notes → Create · credit · link INV | Taxable + components entered. |
| 2 | Issue | Folio posts credit · CN printable. |
| 3 | Check GST reports for the CN | Period register includes the note. |
Pricing unlock
Which plans include Credit & debit notes
Ready to set this up?
Claim your listing, open Credit & debit notes in the owner dashboard, then continue Setup order.