FindMyStay.in
Payment collection
Use the payments ledger to review property-wide inflows/outflows, while posting new payments on the guest folio.
Finance · Academy
What this section is
Payments is the property-wide cash ledger: advances, balance collections, deposits, and refunds across folios. Post new money on the individual guest folio (cash, UPI, card, bank transfer); use this screen to review totals and find a reference. Inflow = payments/advances/deposits; outflow includes refunds posted on folios.
In the owner dashboard
Open Payment collection under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Finance · Guest billing
Run guest money correctly: folios, tax invoices, payments, refunds, corporate credit, and discounts & comps.
Help cues
When to use it
Cue 1
Shift handover — how much UPI vs cash today?
Cue 2
Find which folio a ₹5,600 UPI hit belongs to.
Cue 3
Owner asks for today’s collections before night audit.
Do this
Step-by-step
-
Open Payments
Finance → Payments. Read inflow/outflow tiles and the transaction list.
India example: Inflow ₹2.1L · includes advances + checkouts. -
Post on the folio
New collection: open Guest folio → add payment entry (method, amount, reference). Then it appears here.
India example: Rm 204 · UPI ₹5,600 · UTR/ref in notes. -
Reconcile the shift
Match drawer + UPI settlement SMS to this ledger. Investigate gaps before night audit.
India example: Cash drawer short ₹200 → find missing folio post or over-refund.
Tips
Always record method (cash/UPI/card) — mixed methods without labels break day-end. · OTA remittances are Distribution → Remittance reconciliation, not guest Payments.
Common mistakes
Recording “payment” only in a notebook and never on the folio.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Shift handover — UPI vs cash
Setting
Evening shift end · owner wants collections split.
Who is involved
Cashier · Night auditor
Payments screen is the roll-up. Posting still happens on each folio during the day.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Finance → Payments | Inflow tile + method mix. |
| 2 | Find a large UPI row · open linked folio | Context matches guest. |
| 3 | Compare drawer + UPI SMS to inflow | Handover numbers agree. |
Pricing unlock
Which plans include Payment collection
Ready to set this up?
Claim your listing, open Payment collection in the owner dashboard, then continue Setup order.