FindMyStay.in
Guest billing (folios)
Open a folio, post charges/credits, collect balance, split if needed, apply GST, and close or reopen with an audit trail.
Finance · Academy
What this section is
Guest folios are the bill for each stay: accommodation, restaurant, laundry, advances, payments, and balance due. Open = in-house or unsettled; Closed = typically settled after checkout. Work from Finance → Guest folios or from a reservation’s folio. Post entries here; the tax invoice reads this ledger.
In the owner dashboard
Open Guest billing (folios) under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~12 min
Typical time to read this guide and complete the screen once for a small property.
Finance · Guest billing
Run guest money correctly: folios, tax invoices, payments, refunds, corporate credit, and discounts & comps.
Help cues
When to use it
Cue 1
Checkout — settle balance before Departures marks the guest out.
Cue 2
Post F&B / laundry mid-stay.
Cue 3
Split bill between two guests or payment methods.
Do this
Step-by-step
-
Open the folio
Finance → Guest folios, or Reservations → Folio. Read Charges, Paid, Balance due, and Deposit held KPIs. Switch split tabs if company and guest share the stay.
India example: Open · Rm 204 · Priya · balance ₹6,240. -
Post and collect
Use Add entry (or Charge from menu for F&B). Apply GST when required. Post payment/advance with method + reference. Print Invoice when the guest needs a tax bill.
India example: F&B ₹1,240 · UPI ₹3,000 · cash ₹2,000 · balance clear → Invoice. -
Close (or reopen)
Close when settled after checkout. Reopen only for a late charge — then re-settle and refresh the invoice. Unpaid closed stays also show on Accounts receivable.
India example: Closed after checkout · late minibar → reopen → post → pay → close.
Tips
Filter Open before night audit — every open balance needs a story. · Advances and deposits live on the folio; return deposits as deposit return / refund, not by deleting history. · Corporate room on a split “Acme” folio; guest minibar on Primary — keeps AR and credit billing clear.
Common mistakes
Taking cash without posting a payment entry — drawer and folio will never match. · Closing with balance still due — guest walks; chase via Accounts receivable.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Checkout Room 204 — F&B posted, UPI settle, close
Setting
Departures board · Priya · balance ₹6,240 after room + F&B.
Who is involved
Front office Priya (cashier hat)
If F&B was not posted, the guest leaves undercharged. Post, collect, close — then invoice.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Finance → Guest folios → Open Rm 204 | Room + F&B lines · balance due. |
| 2 | Post UPI payment ₹6,240 · reference | Balance ₹0. |
| 3 | Close folio | Status Closed · ready for invoice print. |
Pricing unlock
Which plans include Guest billing (folios)
Ready to set this up?
Claim your listing, open Guest billing (folios) in the owner dashboard, then continue Setup order.