Documentation

Open any claimed stay from one list. Each property loads its own owner menu and modules.

Multi-property overview for occupancy and performance when you run more than one stay.

Brand / company shell for teams that operate several listings under one owner account.

Invite co-owners or managers at account level before assigning property roles.

Keep the login email and identity used for billing, OTPs, and owner alerts.

In-product owner help when a module is new — train staff without a WhatsApp trainer thread.

It is 8am. Your receptionist opens one board and sees who is arriving, leaving, and still in-house - no three WhatsApp groups.

A family lands tonight. Pre-arrival shows their room preference and pending ID so the welcome feels planned, not rushed.

Rainy Friday, five check-ins waiting. Arrivals lists who is ready for keys and who still needs a clean room.

A guest asks for a late checkout. In-house finds the stay, folio, and room in seconds - not a paper register.

Checkout rush. Departures shows open balances before keys are taken, so money does not walk out with the guest.

A couple walks in without a booking. Walk-in check-in assigns a clean room and starts the folio before they finish chai.

Three deluxe bookings, only two clean rooms. Assign rooms with overlap checks so you never double-key a door.

OTA cancels at midnight. Cancellation releases the room correctly so you can sell it to the next walk-in.

Police ask for guest records. C-Forms keep registration ready - less panic, more professional front desk.

Owner calls at 11pm: "What did we earn today?" Night audit closes room revenue, payments, and open items in one story.

Guest says "I booked last week." All reservations finds the stay by phone, dates, or source - even if staff changed.

WhatsApp ping: two nights, AC room. New booking turns that chat into a real reservation with source tagged.

Corporate guest needs a voucher for reimbursement. Documents generate confirmation from live booking data.

Wedding party needs eight rooms. Group bookings keep one contact, shared notes, and linked rooms together.

Sold out for the festival. Waitlist holds the next guest so when a cancel comes, your desk calls first.

A company books monthly. Corporate accounts remember rate, billing contact, and credit terms - no retyping every stay.

An agent sends four bookings. Travel agents tag the source so commission talk later is based on facts.

Independence Day looks oversold. Overbooking flags the night before a guest is standing at the counter.

Owner asks: "Are Instagram enquiries converting?" Booking sources show which channel fills rooms this month.

You sell Deluxe and Suite differently. Room types set capacity and product so rates and inventory stay honest.

You have 12 physical rooms, not "unlimited." Room inventory maps real units so availability is not a guess.

Housekeeping says 204 is dirty. Status board shows vacant, occupied, dirty, clean, inspected, OOO at a glance.

Manager asks "Is 305 free next Tuesday?" Room calendar answers with blocks and assignments on one timeline.

Plumbing work on the second floor. Availability stop-sell keeps those nights off sale without sticky notes.

Weekday corporate vs weekend leisure. Rate plans let the desk sell the right price without arguing at the counter.

Diwali week needs higher rates. Pricing calendar overrides dates without wiping the rest of the month.

Monsoon is slow; December is full. Seasonal pricing sets the rhythm so you stop undercharging peak weeks.

You want a midweek package on the listing. Offers put the deal where guests browsing FindMyStay can see it.

Instagram story: "Use HOLI10." Coupons apply at booking so the promo is tracked, not forgotten in chat.

Guest asks why GST is on the bill. Taxes & fees apply rules on the folio so the desk explains with confidence.

Returning guest prefers high floor, no AC noise. Guest directory remembers preferences for the next welcome.

Listing enquiry at 2am. Enquiries captures the lead so morning staff reply - the guest does not get lost.

You quoted a villa yesterday. Follow-ups remind the team to close the deal before they book elsewhere.

Five departures, three arrivals in two hours. Housekeeping board shows which rooms must be cleaned first.

Housekeeping says 204 is dirty. Status board shows vacant, occupied, dirty, clean, inspected, OOO at a glance.

AC repair for two days. Out-of-order / blocks take the room off sale so nobody books a broken unit.

Leak in 108. Maintenance logs the job and keeps the room blocked until the plumber is done.

Owner wants linen audit before weekend. Checklists & tasks assign who does it and when it is done.

Guest reports a slip near the pool. Incident log records what happened and how it was resolved.

Phone left in 212. Lost & found tracks the item - not a drawer note that disappears next week.

Shampoo runs out on a full house. Stock & supplies shows low linen and toiletries before guests complain.

Who supplies mineral water? Vendors keep supplier contacts ready when the store is empty.

Need 50 towel sets before season. Purchase orders document the buy so accounts is not guessing later.

Guest wants airport pickup. Add-ons sell extras with the stay instead of cash-only side deals.

Minibar and souvenirs need a list. Products catalogue what you sell beyond the room night.

You want a neat menu of services on the listing. Catalogue keeps the property offering clear for guests.

Fully booked this weekend? Status updates tell browsing guests honestly - fewer angry "is room available?" calls.

Coffee shop opens next month. Outlet settings set up the F&B side without a second software login.

Chef changes the thali. Menu updates for POS and guests in one place - no laminated printouts forever.

Dinner rush: who sits where? Tables map the floor so reservations and service do not collide.

Guests hate waiting for a menu card. Menu QR & PDF lets them scan and order while seated.

Room 204 orders dinner. POS can post to the guest folio so breakfast is not a separate notebook.

F&B bill must match GST rules. Billing keeps outlet tax clean for the accountant.

Anniversary dinner for in-house guests. Table reservations hold the table without a WhatsApp scramble.

Three tables order at once. Orders become kitchen tickets - not shouted across the counter.

Guest wants dinner at 11pm. Room service ties the order to the stay so chargeback arguments end.

Post restaurant spend to the room. Room charges keep one bill at checkout - guests love that.

Kitchen asks "what did table 4 order?" Kitchen / KOT shows fire tickets without photo forwards.

Bar is busy on Saturday. Bar / BOT tickets keep drinks moving with the same discipline as food.

Expo needs a screen, not paper. Kitchen display shows what to cook next during peak dinner.

New cook joins. Recipes keep plate standards consistent so food cost does not explode.

Oil and paneer running low. Kitchen stock shows prep stores before the dinner service fails.

Buffet leftovers every night. Wastage logging shows where food money is disappearing.

Owner asks if the restaurant is profitable. Food costing answers with plates vs ingredient cost.

Sunday breakfast buffet. Buffet setups plan covers without treating it like random a-la-carte.

Guest booked MAP. Meal plans keep breakfast/dinner rights clear on the stay.

Banquet needs 200 plates. Banquet catering links kitchen work to the function - not a side Excel.

Happy hour on weekdays. F&B offers push the deal without rewriting the whole menu.

Morning briefing: how was last night's F&B? Today's F&B gives covers and sales in one flash.

Month-end: restaurant vs rooms. F&B reports show which outlet earned and which dragged.

Festival week starts Monday. Inventory dashboard shows what will stock out before guests arrive.

Same soap, three spellings in notebooks. Item master gives one SKU language for the whole hotel.

Main store and kitchen store. Warehouses keep stock locations clear so teams stop "borrowing" silently.

Truck arrives with rice bags. Goods receipt (GRN) books stock against the PO - not a verbal "we got it."

Housekeeping needs towels. Stock issue records the move so valuation stays true.

Move water crates from main store to restaurant. Stock transfer keeps both stores honest.

Count shows short bottles. Stock adjustment documents shortage instead of quiet write-offs.

Reorder alerts before shampoo hits zero. You buy early - not during a full occupancy weekend.

Kitchen asks for oil. Purchase requisition is the formal ask - manager approves, store acts.

Season buy for linen. Purchase orders lock quantities and supplier so finance can track spend.

Supplier bill looks high. Invoice matching compares bill to GRN before you pay.

Milk and sauces near expiry. Batch & expiry protects guests and your FSSAI story.

Month-end count. Physical count compares shelves to system - surprises surface early.

Banker asks inventory value. Valuation answers with on-hand stock, not a rough guess.

Where did the oil go? Consumption & wastage shows usage trends kitchen and stores can fix.

Channels feel messy. Distribution dashboard shows what is connected and what still needs publishing.

You sell on OTAs and direct. OTA connections keep channel status honest - no fake "always synced" claims.

You already use an external CM. External CM links that world without pretending FindMyStay invents magic sync.

Rates changed for Holi. Publishing workspace pushes intentionally so you know what went live.

Did yesterday's rate update actually go out? Rate attestation records that you published.

You closed a floor for renovation. Availability attestation proves sellable inventory was updated.

OTA booking hits inbox. Booking inbox pulls it into your desk workflow instead of a PDF printout.

Guest shortened stay on the OTA. Amend / cancel keeps your PMS stay aligned.

Same room sold twice online. Conflicts surface the clash so you fix it before check-in day.

OTA commission ate the margin. OTA commissions track what each channel really costs you.

Remittance landed short. Remittance reconciliation compares payout to expected bookings.

Owner weekly review. Revenue hub is where pace, restrictions, and pricing decisions meet.

Wedding weekend: min 2 nights. Rate restrictions stop one-night dips that block better business.

When occupancy crosses 70%, nudge rates up. Dynamic pricing rules encode your instinct.

Neighbour dropped price. Competitor rates give context before you panic-discount.

Are we behind last December? Booking pace shows if you should push offers now.

Need housekeeping overtime next week? Forecast helps staff and buy for the demand you expect.

Advance on UPI, laundry later, checkout tomorrow. Guest folios hold the whole money story of the stay.

Company needs GST invoice. Tax invoices print from the stay - not a Word template on someone's laptop.

Guest pays half cash, half UPI. Payments records both so night audit matches the drawer.

Cancel within policy. Refunds process with optional approval so staff cannot quietly reverse large amounts.

Corporate pays monthly. Credit billing keeps city ledger stays clear until settlement.

Manager comps a late checkout. Discounts & comps log why - owners see goodwill vs leakage.

Guest asks why GST is on the bill. Taxes & fees apply rules on the folio so the desk explains with confidence.

Restaurant GST differs from room GST. Restaurant GST keeps outlet tax rules separate and correct.

Guest wants CGST/SGST split. Tax components show the breakdown on invoices cleanly.

Accountant asks for SAC codes. SAC / HSN on lines keeps invoices audit-ready.

Invoice correction after checkout. Credit & debit notes handle it the proper GST way.

GSTR week. GST reports and exports reduce the "Excel from three systems" scramble.

Turnover crossed the threshold. E-invoice readiness keeps you prepared for IRN workflows.

Goods movement needs e-way. E-way bill support is there when your ops require it.

Platform and partners ask for GSTIN. KYC & GST keeps documents on file for the property.

Shift change at 9pm. Cashier shift opens and closes totals so the next person starts clean.

Owner asks cash position. Cashbook tells the day's cash story without digging WhatsApp forwards.

UPI ref on SMS, guest says paid. Bank / UPI refs match references to folios.

Three advances, one refund. Reconciliation clears what is settled vs still open.

Gateway payout hit the bank. Gateway settlements track that money back to stays.

Company has unpaid stays. Accounts receivable lists who owes you before you keep saying yes.

Laundry vendor invoice arrived. Vendor bills queue what you must pay - not a pile on the desk.

Channel fee surprise at month end. Channel commissions make that cost visible earlier.

Bought paint and plumbing parts. Expenses with receipts keep ops spend out of "misc."

Vendor payment needs TDS. TDS tracking keeps compliance notes with the payment.

Morning owner call. Billing reports give a flash of what was billed and collected.

Is the property actually profitable? Profit & loss answers beyond "we were busy so we must have earned."

Renovation next quarter. Budget & cash flow plans money before the cash crunch.

You want real books, not only folios. Chart of accounts starts proper hotel accounting.

Every voucher lands somewhere. General ledger is the backbone when CA asks for postings.

Suppliers waiting. Accounts payable shows what the hotel owes and when.

Deep dive on one corporate account. AR ledger shows the movement, not only a balance.

Purchases need a book trail. Purchases in GL keep buying tied to accounts.

Supplier-wise history. Suppliers ledger answers "how much did we buy from them?"

GL expenses classify spend the accountant way - beyond a simple ops expense note.

Front desk float for autos and small buys. Petty cash tracks the imprest without a biscuit tin.

Multiple bank accounts. Bank accounts master keeps books pointed at the right bank.

Month-end adjustment. Journal vouchers post corrections with a clear trail.

Pay a vendor from books. Payment vouchers document the outflow properly.

Receive money into GL. Receipt vouchers complete the other side of the story.

Cash deposited to bank. Contra vouchers move between cash and bank correctly.

Before finalising books. Trial balance shows if debits and credits still tell one story.

P&L from the ledger - the CA version, not only the ops flash.

What does the property own and owe? Balance sheet for serious ownership reviews.

Busy month but cash felt tight. Cash flow statement explains why.

Set GL budgets so overspend shows up before year-end regret.

Rooms vs F&B vs banquet. Cost centres allocate spend to the right department.

Financial year ends. FY closing routines help close books without a last-week scramble.

New receptionist joins. Employees keeps the team roster for the property in one place.

Who came late during peak season? Attendance captures shifts without a paper register.

Festival week needs double desk. Duty roster plans who covers mornings and nights.

Housekeeper applies leave. Leave balances stop surprise gaps on busy weekends.

ID and contract copies. Documents store staff papers without a lost file folder.

Night audit training done? Training records show who is ready for which desk task.

Manager review month. Performance notes keep facts for raises and coaching.

Salary day. Payroll runs for hotel staff with property context - not a random spreadsheet.

Housekeeping stayed late for group checkout. Overtime logs the extra hours fairly.

Staff needs advance before festival. Salary advances record it and recover cleanly.

Hall A for wedding, lawn for sangeet. Venues define what you can sell for functions.

Enquiry becomes a booked function. Event bookings put it on the calendar with dates locked.

Two events same evening? Function calendar shows clashes before you promise both.

Standard wedding package vs custom. Packages speed quotes without reinventing every deal.

Kitchen, decor, and desk need the same brief. BEO is the one event order ops follows.

Old banquet enquiry still open. Legacy enquiries stay findable while you move to full event bookings.

Need projectors and round tables. Resources track what is already committed to another function.

Who runs the banquet desk that night? Event staff assigns people to the function.

Banquet bill with extras. Event billing invoices the function separately from room nights.

Client paid 50% booking amount. Advances & settlement track what is left before the event day.

Wedding looked busy but margin was thin. Profitability shows function profit after costs.

Owner WhatsApps: "Send me numbers." Reports suite is the starting shelf for every flash report.

Coffee with the owner. Daily business is the one-page "how did yesterday go?"

Were we really 80%? Occupancy by night and type ends the argument.

ADR slipped after discounts. ADR reports show the price story behind busy rooms.

RevPAR tells if busy nights were good nights - with night rules you can explain.

Rooms up, F&B down. Revenue breakdown shows which department earned.

Direct vs OTA mix. Booking sources report shows where growth is healthy.

Too many cancels before weekend. Cancellations report shows impact and patterns.

More families or corporates? Guest statistics help you stock and market smarter.

Is banquet carrying the month? Dept profitability ranks what actually makes money.

Cashier collections confirm what was taken in - useful when drawers disagree.

Who still owes checkout balances? Outstanding report for follow-up calls.

Tax review week. GST & tax report hub gathers what finance needs.

Stock story for the month. Inventory reports for owners who hate surprise purchases.

Rooms cleaned vs arrivals. Housekeeping reports show if staffing matched demand.

Open repair backlog. Maintenance reports stop issues from hiding in chat.

Plan next quarter. Forecast & budget views compare hope to plan.

You own two stays. Multi-property rollups compare them without two logins forever.

Owner wants a weird cut of data. Custom builder shapes the view you need.

Email the daily flash every morning. Scheduled delivery sends it without staff remembering.

CA wants CSV. Data export hands over datasets without screenshots.

Is the public listing working? Listing performance shows if discovery is actually converting.

Occupancy & RevPAR analytics for the owner who wants trends, not only yesterday.

Owner asks: "Are Instagram enquiries converting?" Booking sources show which channel fills rooms this month.

Many enquiries, few stays. Booking conversion shows the leak in the funnel.

Cancels clustered on weekends. Analysis helps you change deposit or cutoff rules.

Guests book two days ahead or two months? Lead time changes how you price and staff.

One-nighters vs week stays. Length of stay shapes min-stay and package strategy.

Need several CSVs for the CA. Export centre is the honest download shelf.

Board meeting next week. Full report packs the analytics story in one go.

Which days were heroes? Analytics calendar paints performance on a month grid.

Are we growing or only busy? Growth tracker shows the longer arc.

Market feels soft. Competitors context stops you from pricing in a vacuum.

Plan Holi and monsoon offers on one month view - not scattered chat notes.

Table standees and reception QR. QR codes make the listing easy to open offline.

Fake QR floating online? QR verification helps prove your listing authenticity.

Instagram campaign last month. Campaigns record what you ran so you can compare results.

Still list OTA links as marketing URLs - clear, not pretending they are your PMS sync.

Did lobby QR actually grow scans? QR scan growth shows the trend.

Which day got scans? QR scan history is the detail behind the growth chart.

New Google review came in. Reviews inbox keeps feedback where the owner will see it.

Rating dipped after renovations. Rating tracker shows movement over time.

A review was edited. Review changes alert you so reputation surprises are fewer.

Hotel runs on habits. Workflow suite is the control room for those habits.

Night audit is a process, not a button. Workflow steps keep the close consistent.

Post room charges by business date so revenue lands on the right hotel day.

Day-end recon checklist: cash, folios, open items - before everyone leaves.

Business date control stops "which day is this charge for?" arguments.

Large refund needs a yes. Approvals queue keeps money moves from silent edits.

Reminders for licence renewal and linen order. Tasks keep ops from relying on memory.

New staff on desk. SOP checklists make the shift standard - not tribal knowledge.

Same confirmation letter every time. Doc templates stop Word-version chaos.

Moving from Excel. Data import brings masters and stays in without retyping forever.

Room types and taxes must stay clean. Master data is the hygiene of the PMS.

Foreign guest check-in. Form C readiness means less last-minute panic.

ID not verified yet. Guest identity status keeps the desk honest before keys go out.

Local police process exists. Police reporting support keeps that path ready.

GST checklist for the property - so compliance is not only the CA's folder.

E-invoice rules apply to you? Compliance status keeps the requirement visible.

Trade licence expiry next month. Business licences register stops surprise shutdowns.

Fire extinguisher service due. Fire & safety records prove you take it seriously.

Restaurant open to guests. FSSAI tracking keeps food safety paperwork findable.

Guest asks to delete data. Data privacy requests get a trail - not a shrug.

Theft complaint at night. Security incidents log what happened for follow-up.

First login feels huge. Menu guide shows what to open first so owners do not freeze.

Rooms before rates before bookings. Setup order prevents the classic "why can't I book?" loop.

Guests judge in 10 seconds. Profile & details make the stay look real and trustworthy.

Driver calls "where is the gate?" Location & contact put the pin and phone where guests need them.

Pool, parking, AC - guests filter by these. Amenities make you findable for the right trip.

Dark photos lose bookings. Photos put your best rooms in front of browsing guests.

Villa tours sell emotion. Video / tour lets guests feel the stay before they enquire.

Search in India is specific. Content & SEO help the right guests find you.

No loud music after 10? Policies set expectations before check-in fights.

Check-in 2pm, desk till 11. Timings stop "are you open?" confusion.

Guests message, not email. WhatsApp on the listing is how Indian travellers actually talk.

Instagram is your brochure. Social links connect the listing to the feed they already trust.

Receptionist needs desk access, not bank access. Team & roles enforce that on the server.

Refund above limit needs owner yes. Approvals protect cash when you are not at the property.

Rate changed mysteriously. Audit log shows who did it and what it was before.

Bio link on Instagram. Direct booking link sends guests to your listing - not only OTAs.

Timezone and rupee display. Regional settings match how your team reads dates and money.

How long do you keep guest IDs? Privacy & retention makes the policy explicit.

Staff phone lost. Security and sessions help lock down access fast.

Switching CA or need backup. Data export gives a property CSV bundle - honest limits, no fake restore.

Enquiry while you are at dinner. Notifications ping what needs a reply.

WhatsApp added? Payments ready? Integrations health shows readiness without pretend badges.

Quick "what if ADR rises?" Calculator tools for owners who think in scenarios.