FindMyStay.in

Hotel owner getting started & setup order

Understand what unlocks on each plan, use the in-dashboard Getting started menu map, and follow Setup order so rooms, rates, taxes, and the first booking work together — with India-ready examples for homestays and hotels.

Getting started Setup order Plan unlock matrix Help Academy Abbreviations A–Z Hotel PMS India

Pricing catalogue

What “unlocks by plan” means

After you claim a stay, the owner dashboard shows modules (front desk, folios, housekeeping, GST, and more). Not every module is on every plan. Starter covers listing + core desk for small inventory; Growth, Pro, and Business add ops, F&B, finance, and full OS tools. Higher plans always include everything below them.

Included vs locked

On Pricing, ✓ means the module opens on that tier. — means upgrade to unlock it in the sidebar.

Example: Night audit & housekeeping unlock on Growth+.

Room caps

Plans also limit how many physical rooms you can add — separate from which menus you see.

Example: Starter ≤2 rooms · Growth ≤7 · Pro ≤20 · Business unlimited.

Upgrade path

Hitting a lock or room cap sends you to Subscribe / Upgrade for that property — no data loss.

Example: Need a 3rd room on Starter → upgrade to Growth.

Open full unlock matrix →

Menu guide

Getting started — your dashboard map

Inside the owner account, Getting started is the menu guide: every workspace band (Listing, Rooms, Front desk, Finance…) with a short help line and a concrete example. Use it when you know what you need but not where it lives in the sidebar.

How to open it after login

Claim a property → open the dashboard → look for Getting started / Menu guide (also listed in Setup). Pair it with Setup order so you enter data in the right sequence.

Start here

Begin with the recommended data order, then use this menu guide as your map of every workspace.

Setup order: First→last checklist of what data to enter so rooms, rates, and bookings work together.
e.g. Profile → photos → room types → inventory → rate plans → taxes → team → go live.

+ 1 more item in this band

Overview

Your property home screen — plan status and quick links into the menus below.

Overview: Open the dashboard summary for this property. Start here after login to see plan status and jump into setup.
e.g. See “3 arrivals today”, plan expiry, and shortcuts into reservations.

Account

Account-level tools outside a single property — switch stays, portfolio view, and your login profile.

My properties: List every property on your account and open one to manage.
e.g. Switch from “Sea View Inn” to “Hill Resort” in one click.

+ 2 more items in this band

Listing

Build the guest-facing listing: who you are, where you are, what you offer, and how guests contact you.

Profile & details: Set stay name, type, star category, and description. Use the name guests already search for.
e.g. “Sea View Inn”, Hotel, 3★ — “Beachfront rooms 200m from the shore.”

+ 9 more items in this band

Rooms

Room management — define what you sell, how many units you have, and at what rates.

Room types: Create categories such as Deluxe, Suite, or Dorm with beds and occupancy. Add rooms here first.
e.g. Deluxe King — 1 king bed, max 2 adults + 1 child.

+ 5 more items in this band

Front desk

Today’s boards — desk dashboard, pre-arrival, arrivals, departures, in-house, C-Forms, walk-ins, and night audit.

Desk dashboard: One screen for arrivals, departures, in-house count, and open ops tasks.
e.g. Morning brief: 4 arrivals · 3 departures · 12 in-house · 2 open tasks.

+ 10 more items in this band

Reservations

Create and manage stays — advance bookings, documents, groups, and channel sources.

All reservations: Search and manage every booking with status and source filters.
e.g. Filter “Confirmed · Booking.com · next 7 days”.

+ 9 more items in this band

Guests

Customer management — guest records, enquiries, and follow-ups.

Guest directory: Stay history, spending, VIP & repeat guest categories, preferences, Indian ID / foreign passport status, feedback, communications, privacy.
e.g. VIP Ananya — 3 past stays · high floor · Aadhaar verified · or mark foreign guest for C-Form.

+ 5 more items in this band

Rates & offers

Promotions and pricing rules beyond your base rate plans.

Offers: Create stay packages, seasonal deals, and listing offers.
e.g. “Monsoon Escape — 15% off 2+ nights” (Jul–Aug).

+ 4 more items in this band

Operations

Day-to-day property ops beyond the front desk.

Housekeeping: HK dashboard: dirty queue, cleaning tasks, inspections, linen, laundry, minibar, amenities, roster, reports.
e.g. 8 dirty rooms → generate cleans → inspect → replenish amenities.

+ 13 more items in this band

Restaurant / F&B

Outlet setup, POS, kitchen/bar tickets, recipes, buffet, and F&B reports.

Restaurant settings: Enable the outlet, name, hours, and public menu visibility.
e.g. Enable → “The Palm Kitchen” · Daily 7 AM–10:30 PM.

+ 22 more items in this band

Finance

Billing, payments, and Indian GST — configurable rates, not hardcoded slabs.

Guest billing (folios): Accommodation, restaurant, laundry and other charges on one guest account.
e.g. Folio #F-204: room ₹7,000 · F&B ₹1,240 · advance ₹2,000 · balance ₹6,240.

+ 32 more items in this band

Accounting

Books, vouchers, ledgers, and statutory financial statements for the property.

Chart of accounts: Assets, liabilities, income, expenses, and equity accounts.
e.g. 4000 Room revenue · 5100 Payroll · 1010 Bank current.

+ 19 more items in this band

Inventory & procurement

Stores, stock movements, GRN, purchase requisitions, and valuation for the property.

Inventory dashboard: Stock valuation, low-stock alerts, and recent movements.
e.g. 12 low-stock items · stock value ₹1.8L · 3 open POs.

+ 14 more items in this band

OTA, channel & revenue

Manual distribution connections, booking inbox, OTA remittance, and revenue tools (no live channel-manager API).

Channel Manager dashboard: Manual distribution overview: channels, attestations, inbox, remittances (no live API).
e.g. 4 channels · 2 need setup · 3 inbox items awaiting review.

+ 16 more items in this band

Staff, payroll & HR

Employee records, attendance, roster, leave, payroll, training, and appraisals for the property.

Employees: Employee profiles, departments, and job roles.
e.g. EMP-014 Ananya · Front desk · Night auditor · DOJ 01 Apr.

+ 9 more items in this band

Events & banquets

Venues, bookings, BEO, billing, resources, and event profitability.

Venues: Halls, lawns, conference rooms, and venue capacity.
e.g. Ballroom · banquet 200 · rental ₹75,000.

+ 9 more items in this band

Security & compliance

Form C / FRRO, GST applicability, licences, safety, privacy, and security incidents — obligations vary by property.

Foreign guest reporting: Form C / FRRO workflow: draft → submit on portal → record acknowledgement.
e.g. German guest → C-Form ready → FRRO ref CF/…

+ 9 more items in this band

Essential workflows & operational controls

Night audit, room posting, day-end recon, business date, approvals, SOPs, templates, import, and master data.

Workflow suite: Hub for essential workflows 271–280.
e.g. Room posting → day-end recon → night audit.

+ 10 more items in this band

Reports & management intelligence

Daily flash, KPI reports, departmental hubs, custom definitions, and scheduled delivery.

Reports suite: Hub for operational and management reports 231–250.
e.g. Open suite → Daily business → Collections.

+ 20 more items in this band

Analytics

Reports on listing traffic, revenue, and performance.

Performance: Views, clicks, enquiries, and engagement for your listing.
e.g. This week: 420 views · 38 clicks · 6 enquiries.

+ 11 more items in this band

Marketing

Grow discovery with QR, campaigns, and OTA links.

QR codes: Generate listing and review QR codes for print and reception.
e.g. Print listing QR for reception desk and room key cards.

+ 6 more items in this band

Reviews

Monitor reputation and reply to guest feedback.

Inbox: Read and respond to guest reviews for your property.
e.g. Reply to “Great location, AC was slow” within 24 hours.

+ 2 more items in this band

Settings

Team access, alerts, integrations, and your FindMyStay plan.

Team & roles: Invite staff, assign roles, and enforce permissions.
e.g. Invite desk@… as Front desk · no finance void rights.

+ 11 more items in this band

Public listing

What guests see on FindMyStay — check this after setup.

Public listing: Open your live page and confirm details, photos, and contact look right before sharing.
e.g. Check photos load, WhatsApp button works, rates look right.

+ 1 more item in this band

Go-live checklist

Setup order — enter data the right way

Setup order is the recommended first→last checklist so your listing, rooms, rates, and GST are ready before you take OTA or walk-in bookings. Skipping ahead (e.g. selling before room types) causes broken folios and “no free room” errors.

Rule of thumb

Profile & photos → room types → inventory → rates → taxes/GSTIN → then front desk & channels. Marketing and team invites come after the first clean booking.

Listing foundation

9 steps in this phase

  1. Property profile

    Add stay name, type, star category, and description first. Everything else hangs off this listing.

    Example: e.g. “Sea View Inn”, Hotel, 3★ — short guest-facing description.
    Who: Owner

  2. Location & contact

    Save address, map pin, phone, and email so guests can find and call you.

    Example: e.g. MG Road, Calicut · +91 98765 43210 · [email protected]
    Who: Owner

  3. Regional settings

    Set timezone, currency, and date format before rates and reports — wrong region breaks pricing and night audit.

    Example: e.g. Asia/Kolkata · INR · DD/MM/YYYY
    Who: Owner

  4. Policies

    Check-in / check-out times, ID rules, cancellation, pets, and house rules before you take stays.

    Example: e.g. Check-in 2 PM · Check-out 11 AM · Govt ID required
    Who: Owner

  5. Timings

    Front-desk and property hours guests see on your listing.

    Example: e.g. Front desk 24×7 · Restaurant 7 AM–10 PM
    Who: Owner

  6. Amenities

    Mark Wi‑Fi, parking, AC, meals, and other facilities guests expect to see.

    Example: e.g. Free Wi‑Fi, parking, AC, restaurant, 24×7 desk
    Who: Owner

  7. Photos & video

    Upload exterior, room, and amenity photos. Add a video/tour when you have one.

    Example: e.g. Facade + Deluxe room + bathroom (8–15 photos); optional YouTube tour
    Who: Owner

  8. Hotel overview & SEO

    Write the hotel overview guests see on your listing, plus SEO title and description.

    Example: e.g. “Quiet misty-hill farmstay near Munnar — family rooms, garden views, home breakfast.”
    Who: Owner

  9. WhatsApp & social links

    Add the number you answer for enquiries, plus website / Instagram / Facebook on the listing.

    Example: e.g. Reception WhatsApp + Instagram @seaviewinn
    Who: Owner

Sellable inventory

6 steps in this phase

  1. Room types

    Create Deluxe, Suite, Dorm, etc. You must define types before adding individual rooms.

    Example: e.g. Deluxe King — 1 king bed, max 2 adults + 1 child
    Who: Owner

  2. Room inventory

    Add each physical room / unit under its type (numbers, floors, starting status).

    Example: e.g. Rooms 101, 102, 201 under Deluxe
    Who: Owner

  3. Availability & status board

    Open sellable dates and set each room’s live status (vacant / clean / dirty / OOO).

    Example: e.g. All Deluxe open next 90 days · 101 Clean · 305 OOO
    Who: Owner

  4. Rate plans

    Set base rates (EP/CP/MAP) and weekday / weekend pricing for each room type.

    Example: e.g. Deluxe CP: weekday ₹3,500 · weekend ₹4,200
    Who: Owner

  5. Taxes & fees

    Configure GST slabs, service charge, and mandatory fees so quoted prices match invoices.

    Example: e.g. GST 12% under ₹7,500 · GST 18% above
    Who: Owner

  6. Pricing calendar & seasons

    Set date overrides for peak seasons; optionally add offers and coupons after base rates exist.

    Example: e.g. Pricing calendar day override ₹4,500; Seasonal +30% for 20 Dec–5 Jan
    Who: Owner

Go-live readiness

5 steps in this phase

  1. Booking sources

    Enable and label channels (Direct, Walk-in, Phone, OTAs) before you create stays — reports depend on this.

    Example: e.g. Direct · Walk-in · Phone · Booking.com · MakeMyTrip
    Who: Owner

  2. KYC & GST documents

    Upload GSTIN / KYC before you issue tax invoices and GST reports.

    Example: e.g. GST certificate + PAN of the property entity
    Who: Owner

  3. Direct booking link & notifications

    Copy your shareable listing URL and turn on email/WhatsApp alerts for bookings and enquiries.

    Example: e.g. Share listing link on WhatsApp; email owner on every new booking
    Who: Owner

  4. Integrations check

    Confirm WhatsApp, payments gateway, and listing connections are healthy before go-live.

    Example: e.g. Razorpay connected · WhatsApp number verified
    Who: Owner

  5. Check public listing

    Open your live FindMyStay page and confirm details, photos, and contact look right before sharing.

    Example: e.g. Photos load, WhatsApp button works, rates look right
    Who: Owner

First operations

6 steps in this phase

  1. First booking

    Create a test or real reservation (phone / direct). Prefer New booking before heavy front-desk traffic.

    Example: e.g. Phone booking: Deluxe, 2 nights, CP, advance ₹1,000
    Who: Owner

  2. Front desk boards

    Run the day from Arrivals, Departures, and In-house. Assign rooms; close the day with Night audit.

    Example: e.g. Check in arrival → assign 101 → night audit at close
    Who: Owner

  3. Guests & enquiries

    Keep guest records in the directory; answer listing messages and track follow-ups.

    Example: e.g. Enquiry “sea-view for 20 Nov?” → follow-up → convert to booking
    Who: Owner

  4. Folios & payments

    Post room charges on guest folios, take advances/balances, and print invoices when needed.

    Example: e.g. Folio #F-204: room ₹7,000 · advance ₹2,000 · balance due
    Who: Owner

  5. Cash register & expenses

    Open/close the daily cash drawer and log operating expenses so P&L stays accurate.

    Example: e.g. Open float ₹5,000 · log laundry expense ₹3,200
    Who: Owner

  6. Housekeeping & room blocks

    After checkout mark rooms dirty/clean; block units for maintenance so they cannot be sold.

    Example: e.g. 204 Dirty → Clean; 305 OOO for AC repair
    Who: Owner

Scale later

6 steps in this phase

  1. Add employees

    At the start you run everything yourself. When you need help, invite front desk / managers and set permissions.

    Example: e.g. Invite desk@… as Front desk — no finance void rights
    Who: Owner → then staff Scale later

  2. Approvals & audit log

    Require sign-off for refunds/expenses and review who changed what on sensitive actions.

    Example: e.g. Refunds over ₹1,000 need manager approval
    Who: Owner / Manager Scale later

  3. Marketing (QR, OTA, campaigns)

    Print listing QR codes, store OTA deep links, then run guest campaigns once the listing is solid.

    Example: e.g. Reception QR + Booking.com link + STAY10 WhatsApp blast
    Who: Owner Scale later

  4. Ops extras (stock, tasks, add-ons)

    Optional: checklists, stock, incidents, add-ons, products, and events when day-to-day ops are stable.

    Example: e.g. Airport pickup add-on ₹800 · weekly generator checklist
    Who: Owner / Staff Scale later

  5. Analytics & reviews

    After you have traffic and stays, watch occupancy/RevPAR, listing performance, and reply to reviews.

    Example: e.g. Weekly: occupancy 78% · reply to new Google reviews
    Who: Owner Scale later

  6. Subscription & plan

    Confirm your FindMyStay plan covers team seats and features you need as you grow.

    Example: e.g. Pro renews 1 Nov — upgrade if you add more staff
    Who: Owner Scale later

India scenarios

Worked examples (Academy style)

Homestay · 2 rooms · Starter

Owner-run Kochi home. Claim listing → complete Listing foundation → add 2 units under one room type → taxes → first walk-in.

Do: Setup order steps 1–14 only.
See: Folio + invoice without restaurant or night audit yet.

Boutique · 6 rooms · Growth

Busy desk needs housekeeping status, rate plans, and F&B KOT posting to the guest folio.

Do: Finish Setup order → unlock Growth → open Status board + Restaurant.
See: Dirty→Clean after checkout; breakfast posted to folio.

Hotel · 18 rooms · Pro

Team on desk: roles, maintenance tickets, stock, credit notes, and export for the accountant.

Do: Invite front desk (Team) after first clean week.
See: Approvals on refunds · HK roster · GST CSV export.

Choose capacity

Plans sized by rooms

Starter Up to 2 rooms · owner-run Homestays & micro stays
Growth Up to 7 rooms · busy desk Boutique & villa stays
Pro Up to 20 rooms · team on desk Growing hotels
Business Unlimited rooms · multi-desk Full property OS

Compare prices → For hotel owners →

Learn while you run

Help Academy (in-app)

After login, Help & Academy opens topic guides with India examples, “do / see” steps, and progress tracking — the same style as this page, tied to the live screen for each module.

In-app Academy

Interactive topics next to Front desk, Folios, GST, Housekeeping, and more.

Sign in to Academy →

Documentation

Full module reference tables for every sidebar band — no login required.

Open docs →

FAQ & How it works

Claim, plans, and guest questions in plain language.

FAQ · How it works

Hotel & PMS abbreviations

OTA, KOT, GST, ADR, BEO, OOO and the full A–Z list with India examples.

Open glossary →

Ready to set up your stay?

Find and claim your listing, then follow Setup order. Use Getting started whenever you need the menu map.

Find & claim your stay Create account View pricing Contact support