Privacy Policy | FindMyStay.in

Overview

Our commitment

FindMyStay.in (“we”, “us”, or “our”) operates the FindMyStay website and related owner services (collectively, the “Service”) for accommodation discovery and property management in India. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service.

We process personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable.

By using FindMyStay.in, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Contact: For privacy questions, email [email protected] or use our contact form. Related: Cookie Policy, GDPR, Security.

Data categories

Information we collect

We only collect what we need to run discovery, listings, and owner tools.

Account information

When you register, we collect your name, email address, and password (stored hashed). We may also store phone number and profile details you provide.

Business & listing information

Property name, address, city/state, stay type, amenities, photos, policies, timings, WhatsApp/contact numbers, and other listing content you publish or manage.

Owner workspace data

If you use owner tools, we store operational records you create — such as reservations, guest profiles, folios, expenses, tasks, and related notes — scoped to your property.

Enquiries & communications

When guests enquire or message through the platform, we process the message content and contact details needed to deliver the enquiry to the property.

Usage & device data

IP address, browser type, pages visited, feature usage, and similar diagnostics. Cookies or similar technologies may be used for session and analytics purposes.

Payment information

Subscription and plan payments are processed by our payment provider (for example Razorpay). We do not store full card numbers on our servers.

Sensitive data: We do not seek to collect biometric data. Passwords are hashed. Guest ID verification fields in the owner CRM (such as ID type / last four digits / status) are entered by property staff for their operations — we treat them as restricted property data, not public listing content.

Purposes

How we use your information

Provide, maintain, and improve FindMyStay.in
Publish and manage public property listings
Deliver enquiries and owner notifications
Operate owner PMS features you enable
Process subscriptions, renewals, and billing
Send service emails (verification, receipts, security alerts)
Respond to support and contact-form requests
Analyse usage to improve performance (aggregated where practical)
Detect fraud, abuse, and security incidents
Comply with legal obligations

For property owners

Listing owners

As a listing owner, information you mark for your public listing (name, location, photos, amenities, contact options, and similar) is visible to visitors on FindMyStay.in.

We encourage accurate, up-to-date listing details. You may update or request removal of listing content through your account tools or by contacting support, subject to legal and operational retention needs (for example active subscriptions or dispute records).

We use your account contact details to communicate about your listing, plan status, security events, and product updates related to the Service.

For travellers

Guests & visitors

When you browse listings, we process usage data needed to show pages and improve discovery. When you contact a property (call, WhatsApp, or enquiry), your details may be shared with that listing owner so they can respond.

Listing owners are independent businesses. How they handle guest information after contact is their responsibility — review their practices where available. FindMyStay.in is not a party to stays booked offline between guests and owners.

Owner tools

Owner PMS & team access

Property-scoped records

Reservations, folios, guest CRM notes, expenses, and similar records are stored for the property you manage and used to provide those features.

Team members

If you invite staff, they receive access according to the role you assign. Owners remain responsible for who they invite and what those users can see.

Exports & audit

Authorized users may export property data and view audit logs of sensitive changes. Treat exports as confidential.

Retention settings

Owners may configure privacy/retention preferences in settings as operational guidance. Automated legal erasure still follows applicable law and our retention rules below.

Disclosure

Sharing & disclosure

We may share information in these circumstances:

Public listing: Content you publish on a listing is visible to visitors.
Enquiries: Guest contact details and messages are delivered to the relevant property.
Service providers: Hosting, email, analytics, and payment processors under contractual confidentiality obligations.
Legal requirements: When required by law, court order, or to protect rights, safety, and security.
Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required.

Safeguards

Data retention & security

We retain account and listing information while your account is active and for a reasonable period afterward as needed for billing, disputes, security, or legal compliance. If you delete content or close an account, we remove or anonymize data within a reasonable period, except where retention is required.

We implement administrative, technical, and organizational measures appropriate to the Service, including HTTPS in transit, hashed passwords, and access controls. No method of transmission over the Internet is 100% secure.

Your choices

Your rights

Depending on applicable law (including the DPDP Act where it applies), you may have the right to:

Access

Request access to personal data we hold about you.

Correction

Ask us to correct inaccurate personal data.

Erasure

Request deletion, subject to legal and operational exceptions.

Portability

Request a copy of eligible data in a portable format where feasible.

Restriction / objection

Object to or request restriction of certain processing, where applicable.

Withdraw consent

Withdraw consent for optional marketing or similar consent-based processing.

To exercise rights, email [email protected]. You can also update many profile and listing settings directly in your account.

Age limits

Children’s privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

Updates

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated by email or a notice on the Service.

Continued use of the Service after changes constitutes acceptance of the updated policy, to the extent permitted by law.