FindMyStay.in

Help Academy — score-based training for owners & staff

A structured learning scorecard next to the live dashboard. Owners and team members mark topics Read → Studied → Completed, build a professional completion score, and handle front desk, F&B, GST, housekeeping, and more without a WhatsApp trainer thread.

Sign in to Academy How scoring works Getting started & setup order Module unlocks Abbreviations A–Z Hotel PMS India

In-product academy

Learn the property OS the professional way

Help Academy sits in the owner account (Help & Academy). Every topic uses the same words as the sidebar — Arrivals, Night audit, Guest folios, Form C, KOT, GRN, BEO — with India-hotel examples, do/see walkthroughs, tips, and common mistakes. Progress is saved to your login so owners can coach staff and teams can prove readiness.

280+ academy topics
47 learning sections
3 score stages
2 progress scores

Next to the live screen

Open a topic, then use “Open this screen” to jump into the matching dashboard module for that property.

Searchable academy

Find topics, sections, and abbreviations (OTA, GST, KOT, EP/CP/MAP…) from one search box.

Scorecard, not slides

Completion % and weighted learning % show how ready your desk is — useful for onboarding and audits.

Score-based progress

How the academy score works

Each topic has three stages. Marking progress updates your personal scorecard: how many topics you completed, and a weighted learning score that counts partial progress.

33% Read

You opened the guide and understood the outcome. First pass for a new hire.

66% Studied

You practiced on the property screen — tried the steps with a real or training booking.

100% Completed

You can run the task unsupervised. Counts fully toward completion score.

Completion score Completed topics ÷ all topics

Example: 42 completed of 280 → ~15% completion. Use this when you need a hard “done” checklist for go-live.

Learning progress (weighted) Read 33 · Studied 66 · Completed 100

Rewards people mid-training. A desk that studied Arrivals and Night audit already shows momentum before every topic is Completed.

Suggested path

Read on quiet mornings → Studied after one live shift → Completed when the person can train the next hire. Reset a topic anytime if process changes.

Who uses it

Owners and staff — handle ops the easy, professional way

Property owners

Set go-live priorities (Listing → Rooms → Desk → GST), coach the team with a shared vocabulary, and see who has completed Night audit or Folios before peak season.

Example: Owner marks Setup order + Taxes & fees Completed; asks FO to complete Arrivals and Payments before festival week.

Front office

Learn Arrivals, Walk-in, Assign rooms, C-Forms, and Night audit with lobby examples — ID, UPI advance, dirty-key rules — without guessing from WhatsApp.

Example: New receptionist: Read Arrivals → Studied with today’s queue → Completed after solo morning shift.

F&B / kitchen

KOT, BOT, KDS, room charge posting, and banquet catering topics keep kitchen and desk aligned on folio posting.

Example: Captain studies Room charges so dinner never sits only on a WhatsApp photo.

Accounts & compliance

Folios, GST reports, e-invoice, Form C, and FY closing — so tax and police paperwork match what the desk actually did.

Example: Accountant Completes GST reports + Tax invoices before first month close.

Housekeeping & ops

Status board, HK board, OOO blocks, maintenance — FO never hands dirty keys; OOO rooms leave the sellable pool.

Example: HK supervisor Studies Room status after every checkout wave for a week.

Managers / multi-property

Use section scores as an onboarding checklist across branches. Same academy language for Kochi boutique and Munnar homestay.

Example: New GM must hit 80% weighted learning on Front desk + Guest billing before solo weekends.

Topic anatomy

What’s inside every academy topic

  1. Outcome + intro

    What you will be able to do, in plain hotel language (minutes estimate on each card).

  2. When to use it

    Trigger cues — Saturday night walk-in, OTA amendment, dirty keys after checkout.

  3. Step-by-step + India examples

    Click paths in the UI with examples (UPI, Booking.com, Aadhaar, Asia/Kolkata, INR).

  4. Detailed scenarios

    Staff-training stories with setting, cast, narrative, and Do / See walkthrough tables.

  5. Tips, mistakes & glossary

    What pros do, what breaks night audit, and abbreviations (OTA, GST, KOT, EP/CP/MAP…). Full public list: Hotel & PMS abbreviations.

  6. Mark progress

    Buttons for Read / Studied / Completed (or reset). Scores update on Your academy progress.

47 sections · 280 topics

Academy catalogue (aligned to the dashboard)

Sections mirror how the property OS is organised — from Account and Front desk through F&B, Inventory, Distribution, Finance, HR, Banquet, Compliance, Workflows, Reports, and Settings.

Front office & rooms

Front office · Front desk 10 topics · Daily reception workflow: pre-arrival through night audit, including walk-ins, room assignment, and Form C.
Reservations 9 topics · Create and manage bookings: lists, documents, groups, waitlist, corporate/agents, overbooking, and sources.
Rooms & rates 6 topics · Physical rooms setup: types, inventory, status board, calendar, and availability controls.
Rates & offers 6 topics · Price what you sell: rate plans, calendars, seasons, offers, coupons, and GST / taxes & fees.
Guests 4 topics · Guest CRM (Customer Relationship Management): directory profiles, listing enquiries, and follow-up pipeline to booking.

Operations & F&B

Operations · Housekeeping 3 topics · HK (Housekeeping) board for cleaning work, plus Room status so Front Office never hands dirty keys.
Operations · Facilities 6 topics · Keep the building safe and sellable: OOO blocks, maintenance tickets, checklists, incidents, and lost & found.
Operations · Supplies (quick) 4 topics · Light ops stock for linen and toiletries: items, vendors, and purchase orders (PO) without the full Inventory suite.
Operations · Extras 5 topics · Guest-facing extras: add-ons, products, brochure catalogue, and temporary status updates for the team/listing.
Food & beverage · Setup 7 topics · Enable the F&B (Food and Beverage) outlet: settings, menu, tables, and Menu QR & PDF before taking orders.
Food & beverage · Service 7 topics · Run the floor: POS, billing, table reservations, orders, room service, and posting room charges to folios.
Food & beverage · Kitchen & bar 7 topics · KOT/BOT tickets, kitchen display (KDS), recipes, kitchen stock issues, and wastage logs.
Food & beverage · Costing & offers 6 topics · Food cost %, buffet sessions, meal-plan inclusions (EP/CP/MAP/AP), banquet catering, and F&B offers.
Food & beverage · F&B reports 3 topics · Shift snapshot (Today’s F&B) for night audit, plus period F&B sales and dish reports.

Finance & accounting

Finance · Guest billing 7 topics · Run guest money correctly: folios, tax invoices, payments, refunds, corporate credit, and discounts & comps.
Finance · Tax & GST 9 topics · Configure Indian GST: slabs, F&B tax, CGST/SGST/IGST, HSN/SAC, credit notes, reports, e-invoice, e-way, and KYC docs.
Finance · Cash & banks 5 topics · Control the drawer and bank side: cashier shift, cashbook, UTR/UPI refs, payment reconciliation, and gateway settlements.
Finance · AR, AP & expenses 5 topics · Collect what you are owed and track what you owe: AR, vendor bills, channel commissions, expenses, and TDS.
Finance · Finance insights 3 topics · Read the property money story: billing KPIs, operating P&L, and monthly budget vs cash-flow actuals.
Finance · Accounting 20 topics · Double-entry books: COA, ledgers, vouchers, statements, budgets, cost centres, and Indian FY closing.

Inventory & distribution

Inventory · Catalog & stores 4 topics · Full inventory foundation: dashboard, item master (SKU), and stores / warehouses — beyond Supplies (quick).
Inventory · Stock movements 5 topics · Move stock with audit trails: GRN (Goods Receipt Note), issue, transfer between stores, and adjustments.
Inventory · Procurement 5 topics · Buy stock properly: reorder suggestions, purchase requisitions (PR), inventory POs, and three-way invoice matching.
Inventory · Control & valuation 5 topics · Keep stock honest: batch/expiry, physical counts, valuation method, and consumption & wastage analytics.
Distribution · Channel Manager 6 topics · Manual OTA distribution: dashboard, connections, external CM, publishing workspace, and rate/availability attestations.
Distribution · OTA reservations 3 topics · Bring OTA bookings into PMS: booking inbox, amend/cancel sync, and conflict resolution.
Distribution · Commissions & payouts 2 topics · Track OTA commission per stay and reconcile bank remittance batches against statements.
Distribution · Revenue management 6 topics · Steer rates with the revenue hub, restrictions, dynamic pricing hints, competitor logs, booking pace, and OTB forecast.

People, events & growth

People · Workforce 7 topics · Run the hotel team: employees, attendance, duty roster, leave, documents, training, and performance.
People · Payroll 3 topics · Pay staff correctly: payroll runs, overtime approvals, and salary advance recovery.
Events · Planning 6 topics · Sell functions cleanly: venues, bookings, calendar holds, packages, BEOs, and legacy enquiries.
Events · Event ops 2 topics · Deliver the day: allocate banquet resources and assign event staff against the BEO.
Events · Event billing 3 topics · Collect and review banquet money: charge lines, advances & settlement, and operational profitability.
Reports · Performance reports 9 topics · Daily business, occupancy/ADR/RevPAR, revenue mix, source performance, cancellations, and guest stats.
Reports · Financial reports 4 topics · Department profitability hub, cashier collections, outstanding AR, and GST & tax links.
Reports · Ops reports 4 topics · Inventory, housekeeping, maintenance, and forecast & budget hubs for operations reviews.
Reports · Report tools 4 topics · Multi-property KPIs, custom report definitions, scheduled email delivery, and data export.
Reports · Analytics 12 topics · Listing performance, PMS RevPAR, conversion, cancellations, lead time, LOS, exports, growth, and competitors.
Reports · Marketing 7 topics · Promo calendar, QR codes & verification, campaigns, OTA links, and QR scan analytics.
Reports · Reviews 3 topics · Review inbox, rating tracker, and review-change event log for reputation management.

Governance & admin

Governance · Workflows 11 topics · Close the day and keep process masters: suite, night audit, room posting, day-end, business date, approvals, tasks, SOPs, templates, import, master data.
Governance · Compliance 10 topics · Indian hotel compliance: Form C, guest identity, police register, GST/e-invoice, licences, fire, FSSAI, privacy, and security incidents.
Admin · Getting started 2 topics · Orient on the sidebar menu map and follow the recommended go-live setup order.
Admin · Listing 10 topics · Public listing identity: profile, location, amenities, photos, video, SEO content, policies, timings, WhatsApp, and social links.
Admin · Settings 12 topics · Team, approvals, audit, Direct link, regional, privacy, security, exports, notifications, integrations, calculator, and subscription.
Account 5 topics · Your FindMyStay owner login, properties list, company profile, staff access, and personal profile.
Overview 1 topics · The property home screen after you open a hotel — today’s snapshot before you dive into Front desk.

See which modules unlock by plan → Public setup guide →

Start here

How to open Academy & related help

In-app Academy (scored)

Sign in → claim or open a property → Help & Academy. Track Read / Studied / Completed on every topic.

Owner / staff sign in →

Getting started & setup order

Public go-live map: menu guide + first→last data order before you take bookings.

Open setup guide →

Module pages & docs

SEO module guides from Pricing unlocks, plus full documentation tables — no login required.

Pricing unlocks · Documentation

Abbreviations A–Z

Every shortcode used in the academy and dashboard — OTA, KOT, GST, ADR, BEO — with India examples.

Open glossary →

Tip for owners training staff

Pick 5–10 topics for each role (desk, HK, F&B, accounts). Ask for Studied by end of week one and Completed by week two. Use the scoreboard in Help & Academy — not a separate spreadsheet.

Start scoring your team’s readiness

Sign in to Help Academy, open Front desk or Listing topics first, and mark progress as you practice on the live property.

Sign in to Academy Create account Setup guide Contact support