FindMyStay.in
FAQ
Answers across the full owner stack — listing & claim, front desk, rooms & rates, F&B, inventory, channels, finance & GST, people, events, reports, compliance — plus guests, plans, and privacy.
Basics
General
What is FindMyStay.in?
FindMyStay.in is a public directory of hotels and stays across India, plus a full owner dashboard (property OS) to claim listings and run discovery, front desk, F&B, inventory, distribution, finance, people, events, reports, and compliance — modules unlock by plan.
Who is it for?
Primarily stay owners — hotels, resorts, villas, homestays, guest houses, hostels, cottages, and multi-property operators. Guests use the directory to discover stays and contact properties directly.
Is FindMyStay.in a booking OTA like MakeMyTrip?
No. We focus on discovery you own, listing claim, and owner tools. Guests typically call, WhatsApp, or enquire directly. You can still use OTAs for overflow demand; FindMyStay is not a marketplace that takes commission on directory discovery.
How is this different from Google Business Profile alone?
Google is great for a map pin and reviews. FindMyStay adds stay-focused pages (photos, amenities, policies, WhatsApp) plus the operational stack — rooms, night audit, folios, GST, F&B, and more — that Google was never built to be.
Claim & listing
Listing, claim & public page
How do I claim my property?
Search for your stay on the homepage, open the listing, and follow the claim flow. Create or sign in to an account and verify ownership before you manage the listing. See Claim your listing for a step-by-step walkthrough.
What can I edit on my public listing?
Profile & details, location & contact, amenities, photos, video/tour, content & SEO, policies, timings, WhatsApp, and social links — so guests see a trustworthy stay page, not a thin map pin.
Do I get a direct booking / share link?
Yes. After claim, you can share a direct property link (for Instagram bio, WhatsApp status, standees) so guests land on your FindMyStay page instead of only an OTA.
What is Getting started / Setup order?
First login can feel huge. Getting started and Setup order guide you: rooms before rates before bookings — so you avoid the classic “why can’t I book?” loop.
Front office
Front desk & reservations
What front-desk tools are included?
Desk dashboard, pre-arrival, arrivals, in-house, departures, walk-in check-in, room assignment, cancellations, C-Forms, and night audit — so Saturday night at reception stays on one board instead of three WhatsApp groups.
Can I take walk-ins and group bookings?
Yes. Walk-in check-in assigns a clean room and starts the folio. Reservations cover all bookings, new booking, documents, group bookings, waitlist, corporate accounts, travel agents, overbooking flags, and booking sources.
What is night audit on FindMyStay?
Night audit closes the day’s room revenue, payments, and open items so you (or night staff) can answer “what did we earn today?” without rebuilding Excel at midnight.
Do you support Form C / police guest records?
C-Forms and related compliance tools help keep guest registration ready when authorities ask — part of the governance / front-office stack (availability by plan).
Rooms & rates
Rooms, rates & offers
How do room types and inventory work?
Room types, room inventory, status board, room calendar, and availability keep sellable rooms honest — so a dirty room isn’t still “available” on the channel while housekeeping knows otherwise.
Can I set seasonal rates, offers, and coupons?
Rate plans, pricing calendar, seasonal pricing, offers, coupons, and taxes & fees let you price Diwali differently from monsoon — and explain GST on the bill with confidence.
What about overbooking?
Overbooking controls flag risky nights before a guest is standing at the counter. Enter inventory honestly; FindMyStay is not “fake sync theatre.”
Guests
Guest CRM & enquiries
How do listing enquiries work?
Enquiries capture leads from your listing (including late-night WhatsApp-style intent) so morning staff can reply. Follow-ups keep quiet leads alive; guest directory remembers returning guests.
Can guests WhatsApp me from the listing?
Yes — when you enable WhatsApp (and phone) on the listing. Indian travellers usually message first; the page is built for that path.
Operations
Housekeeping & operations
What operations modules exist?
Housekeeping, room blocks / OOO, maintenance, checklists & tasks, incident log, lost & found, stock & supplies, vendors, purchase orders, add-ons, products, catalogue, and status updates — for the day five departures and one broken AC collide.
Can housekeeping see room status?
Yes. Status board and housekeeping tools show vacant, occupied, dirty, clean, inspected, and out-of-order so the desk and HK share one reality.
Food & beverage
Restaurant, kitchen & F&B
Does FindMyStay include F&B / restaurant tools?
Yes (by plan): restaurant setup, menu, tables, QR, POS, billing, reservations, orders, room service, room charges to folio, kitchen, bar, KDS, recipes, kitchen inventory, wastage, food costing, buffet, meal plans, catering, offers, and F&B reports.
Can restaurant charges post to the room bill?
That’s a core story: dinner on the room folio — kitchen tickets and room charges instead of a separate notebook or WhatsApp photo of a handwritten bill.
Inventory
Stores & inventory
Is there a full inventory / stores module?
Yes: inventory dashboard, item master, warehouses, GRN, stock issue / transfer / adjustment, reorder, requisition, purchase orders, invoice matching, batch & expiry, physical verification, valuation, and consumption / wastage — built for festival week before you stock out of towels.
How is inventory different from “stock & supplies” under operations?
Quick supplies live near day-to-day ops; the Inventory band is the deeper store / GRN / valuation stack for properties that run real purchasing and control.
Distribution
Channels & revenue
Do you have channel / OTA distribution tools?
Yes — distribution dashboard, OTA tools, channel-manager style publishing, rate & availability sync helpers, booking import / mod sync, conflicts, commissions, OTA reconciliation, plus revenue management (restrictions, pricing rules, competitor rates, booking pace, forecast). Exact connectors and depth depend on plan and setup.
Should I still use MakeMyTrip or Booking.com?
Many owners keep OTAs for overflow. FindMyStay is the owned listing + property OS so you are not renting every guest relationship. See Compare for India-platform side-by-sides.
Finance
Billing, GST & accounting
What guest billing tools are included?
Guest folios, invoices, payments, refunds, credit billing, discounts & comp, cash register, cashbook, bank / UPI references, reconciliation, and payment settlements — UPI advance yesterday, clean trail tomorrow.
Do you support GST, e-invoice, and TDS?
Tax & GST tools cover taxes & fees, restaurant GST, tax components, HSN/SAC, credit/debit notes, GST reports, e-invoice, e-way, KYC & GST, plus TDS tracking — built for Indian stays and CAs (by plan).
Is there full accounting (GL, P&L, balance sheet)?
Yes: chart of accounts, general ledger, AR/AP, purchases, suppliers, expenses, petty cash, bank accounts, vouchers, trial balance, P&L, balance sheet, cash flow, budgets, cost centres, and FY closing — alongside billing reports and profit & loss views.
People
HR, roster & payroll
Can I manage staff roster and payroll?
People tools include employees, attendance, duty roster, leave, documents, training, performance, payroll, overtime, and salary advances — so peak season is a roster, not hope.
Events
Events & banquets
Do you support weddings and banquet functions?
Events cover venues, bookings, calendar, packages, banquet BEO, resources, staff, billing, advances, and profitability — for the wedding that books the whole wing.
Reports & growth
Reports, analytics & marketing
What reports can owners see?
Report suite includes daily business, occupancy, ADR, RevPAR, revenue breakdown, booking source, cancellations, guest statistics, department profitability, cashier & collections, outstanding, GST & tax, inventory / HK / maintenance ops reports, forecast & budget, multi-property, custom builder, scheduled delivery, and exports.
What about listing growth and marketing?
Analytics cover listing performance, conversion, lead time, LOS, growth tracker, and competitors. Marketing includes promo calendar, QR codes & verification, campaigns, OTA links, and QR scan history. Reviews inbox and rating tracker keep reputation in one place.
Governance
Workflows & compliance
What workflows and approvals exist?
Workflows cover night audit, room posting, day-end, business date, approvals, tasks, SOP checklists, document templates, data import, and master data — so process survives staff changes.
What compliance topics do you cover?
Foreign guest / Form C, guest identity, police reporting, GST, e-invoice, licences, fire & safety, FSSAI, privacy, and security incidents — alongside team roles, audit log, privacy & retention, and security settings.
Can I control who on my team can refund or change rates?
Yes. Team & roles, approvals, and audit log enforce who can touch money and sensitive settings — even when you are not at the property.
Multi-property
Portfolio & account
Can I manage more than one property?
Yes. My properties, portfolio dashboard, organization, and account users let multi-property owners switch stays and see performance without three notebooks (depth by plan).
Where do I learn the modules?
Start with the public Help Academy overview, then Features, Documentation, For hotel owners, and Compare. After login, Help & Academy inside the owner account covers the same modules in-product.
Billing
Plans & billing
How do subscriptions work?
Owner plans are monthly or annual. Features unlock based on the plan you choose after claiming. You can cancel anytime; refund rules depend on plan type. See Pricing for the public plan matrix, then claim a listing and pick a plan in the subscription flow.
How do I cancel or get a refund?
See our Cancellation & Refund policy for monthly vs annual rules and how to request a refund. Email [email protected] with your account details.
What payment methods do you accept?
Payments are processed through our payment provider (e.g. Razorpay) at checkout. Available methods depend on the provider and your region.
Travellers
For guests
How do I contact a hotel?
Open the listing page and use the contact options shown — phone, WhatsApp, enquiry form, or directions — depending on what the owner has enabled.
Who handles my stay cancellation?
The property (and any channel you booked through). FindMyStay subscription refunds apply to owner plans, not guest room payments. See Guest help and Cancellation & Refund for details.
Do I create a guest account to browse?
You can browse the public directory without an owner account. Owner accounts are for claiming and running a property.
Trust
Privacy & security
How is my data used?
How do you protect owner accounts?
We use hashed passwords, session controls, and role-based access for teams. Read more on the Security page. Property data export is available with honest limits — no fake “one-click restore” claims.
Still need help?
Check pricing, claim a listing, open Help Academy, or message support.