Hotel & PMS abbreviations

0–9

86

Eighty-six (sold out / unavailable)

Restaurant slang: mark a dish or drink unavailable so Service stops selling it. On Menu items, uncheck Available (or use Kitchen 86).

Example: Chef marks “Fish curry” 86 on Kitchen / KOT when stock runs out — POS stops selling it.

A

A/P

Accounts Payable

Money the hotel owes suppliers — tracked mainly via Vendor bills (due dates, partial payments, balances). Not the same as meal-plan AP (American Plan).

Example: Vendor bill ₹18,000 linen due 7 days — open under Accounts payable, not American Plan (AP).

ACK

Acknowledgement

Confirmation number/date from the e-invoice portal after IRN generation — paste into Finance → E-invoice with the IRN.

Example: After IRN on the portal, paste ACK date/number into Finance → E-invoice with the IRN.

ADR

Average Daily Rate

Room revenue ÷ rooms sold for a period. Read with Occupancy and RevPAR on Analytics → Occupancy & RevPAR / Daily business.

Example: ₹1,20,000 room revenue ÷ 40 rooms sold = ADR ₹3,000 for the business date.

Allergen

Allergen disclosure (menu)

What a dish contains that commonly triggers allergies (milk, egg, fish, wheat/gluten, peanuts, tree nuts, soy, sesame…). Set on Menu → Add/Edit item; guests see tags on QR / table order.

In practice: What a dish contains that commonly triggers allergies (milk, egg, fish, wheat/gluten, peanuts, tree nuts, soy, sesame…). Set on Menu → Add/Edit item; guests see tags on QR / table order.

AP

American Plan

Room + breakfast + lunch + dinner (all meals).

Example: Wedding package sold as AP: room + breakfast + lunch + dinner for 2 pax.

AR

Accounts Receivable

Money guests or companies still owe the hotel (open folios / corporate credit). Finance → Accounts receivable; Aging often from checkout date.

Example: Corporate folio open ₹45,000 after checkout — sits in Accounts receivable aging.

AV

Audio Visual

Projectors, mics, PA/sound and screens for meetings and banquets — allocate under Events → Resources and note on the BEO.

Example: BEO notes “projector + 2 mics” allocated under Events → Resources.

B

B2B / B2C

Business to Business / Business to Consumer

B2B invoices go to companies (usually with GSTIN); B2C to individual guests. Billing fields and e-invoice rules differ.

Example: Company GSTIN invoice (B2B) vs walk-in guest tax invoice (B2C).

BAR

Best Available Rate

The standard public / walk-in rack rate for a date before corporate or promotional deals.

Example: Walk-in pays BAR ₹4,500; corporate code CORPKOC gets ₹3,800.

BEO

Banquet Event Order

Function sheet issued to kitchen, stewards, and FO with layout, menu, timing, and AV — Events → BEO.

Example: Kitchen and stewards work from BEO: round tables, veg menu, 7 PM start.

BOT

Bar Order Ticket

Ticket sent to the bar for drinks — menu items should use station Bar so BOT routes correctly.

Example: Captain sends BOT for 2 fresh lime soda to Bar station.

BS

Balance Sheet

Assets, liabilities, and equity as of a date. Assets = liabilities + equity.

Example: Month-end Balance sheet: cash, advance liability, equity after FY postings.

Business date

Hotel working date

Operational date for posting and night audit — may lag calendar midnight. Set under Workflows → Business date.

Example: Night audit still on 12 Oct though clock shows 1:10 AM on 13 Oct.

C

Cancel order

Void the entire ticket

Cancels the whole restaurant order with a required void reason for audit. Not allowed if any line is already posted to a folio — void unposted lines or reverse via folio process first.

In practice: Cancels the whole restaurant order with a required void reason for audit. Not allowed if any line is already posted to a folio — void unposted lines or reverse via folio process first.

CGST / SGST

Central GST / State GST

Split of GST on intra-state supplies (same state). Often shown as two equal lines on the invoice.

Example: Intra-Kerala stay invoice: 6% CGST + 6% SGST on room charge.

CL / SL / EL

Casual / Sick / Earned leave

Common Indian leave types on People → Leave (plus unpaid). Balances show entitled / used / left for the year.

Example: Receptionist applies 1 CL on People → Leave; balance updates entitled/used/left.

Close order

Finish / archive a ticket

Marks a restaurant ticket closed after lines are posted or there is nothing left to bill. Table can be vacated; use Cancel order (with reason) if the whole check was a mistake.

In practice: Marks a restaurant ticket closed after lines are posted or there is nothing left to bill. Table can be vacated; use Cancel order (with reason) if the whole check was a mistake.

CM

Channel Manager

A tool (often external, e.g. Staah / SiteMinder) that pushes rates and availability to OTAs. In FindMyStay, External CM records that tool; publishing is still attested manually unless a live adapter exists.

Example: Staah/SiteMinder listed as External CM; rates attested in Publishing workspace.

CN / DN

Credit Note / Debit Note

Formal GST documents that decrease (CN) or increase (DN) value against an issued tax invoice — separate from informal folio comps.

Example: Wrong tariff → Credit note against INV/2025-26/0041; not a silent folio delete.

COA

Chart of Accounts

The list of GL codes (assets, liabilities, income, expenses, equity) used on every voucher line.

Example: Room revenue posts to COA 4000-Room; linen purchase to expense code.

Comp

Complimentary

A free or goodwill credit (room night, F&B, amount) logged under Discounts & comps with a reason code and usually posted to the folio.

Example: Manager comps late checkout fee with reason “GM goodwill” on Discounts & comps.

Covers

Guest count on a ticket

Number of diners on the order (e.g. 2 covers on T3). Used for pacing, average check, and sometimes service charge rules.

In practice: Number of diners on the order (e.g. 2 covers on T3). Used for pacing, average check, and sometimes service charge rules.

CP

Continental Plan

Room + breakfast (usually for the booked occupancy).

Example: Homestay rate CP: room + breakfast for 2 — dinner billed in restaurant.

CRM

Customer Relationship Management

Keeping guest profiles, preferences, enquiries, and follow-ups so the hotel treats people as relationships — not one-off bookings.

Example: Guest directory notes “high floor, no spice” for next Pre-arrival.

CTA

Closed To Arrival

Restriction blocking check-in on that date (guests may still stay through if they arrived earlier) — common on peak Fridays.

Example: Friday peak: CTA so new arrivals cannot check in Friday; in-house can stay.

D

DBR

Daily Business Report

One business-date snapshot (occ, ADR, RevPAR, movement, collections) under Performance reports → Daily business.

Example: GM opens Daily business at 9 AM: occ 78%, ADR ₹3,200, collections ₹2.1L.

DOJ

Date of Joining

Employee start date on the People → Employees master — used for probation, leave seeding, and HR audits.

Example: Employee DOJ 01-Apr-2025 seeds leave and probation on Employees master.

DPO

Data Protection Officer / privacy contact

Named contact for privacy/retention questions under Settings → Privacy & retention / Compliance → Data privacy.

Example: Privacy contact email on Settings → Privacy & retention for guest data asks.

E

EP

European Plan

Room only — no meals included. Guest pays restaurant separately.

Example: OTA EP rate: room only; guest pays restaurant for meals separately.

ESI

Employees’ State Insurance

Social insurance for eligible wage bands. Store ESI number on Employees when applicable.

Example: Eligible staff ESI number stored on Employees for wage-band compliance.

ETA

Estimated Time of Arrival

When the guest expects to reach the hotel — useful on pre-arrival / arrivals notes for room readiness.

Example: Pre-arrival note: ETA 22:30 — hold late arrival room, do not release.

F

F&B

Food and Beverage

Restaurant, kitchen, and related outlets — including covers for CP/MAP/AP meal plans.

Example: Dinner on room folio posts from Restaurant POS into Guest folios.

FEFO

First Expiry, First Out

Issue/use stock with the earliest expiry date first — reduces wastage on perishables.

Example: Issue milk with earliest expiry first from Kitchen inventory / Batch & expiry.

FIT

Free Independent Traveller

Individual / small private booking (not a packaged tour group) — often via a travel agent.

Example: Travel agent books 2 FIT rooms (not a 40-pax tour group).

FO

Front Office

Reception / front desk team handling arrivals, in-house requests, and departures.

Example: FO assigns clean room 205 only after HK flips Dirty → Clean.

Folio

Guest bill / account

The running guest (or company) bill: room, F&B, extras, advances, and taxes. Post charges and payments on Guest folios before night audit; do not keep balances only in WhatsApp.

Example: Walk-in pays ₹2,000 UPI advance — post on folio with UTR; restaurant dinner room-charges to same folio before checkout.

Form C

Foreign guest arrival report (C-Form)

India foreign-guest reporting workflow (often with FRRO/Bureau of Immigration portals). Track under Compliance → Foreign guest / Form C; file on the official portal.

Example: Foreign guest check-in → Form C fields → file on official portal same day.

FRRO

Foreigners Regional Registration Office

Authority / process context for foreign-guest reporting; many hotels use Form C style workflows alongside local police rules.

Example: Long-stay foreign guest may need FRRO process beyond daily Form C.

FSSAI

Food Safety and Standards Authority of India

Food-business licence and inspection regime. Track under Compliance → Food safety (FSSAI). Menu allergen tags support guest transparency; they do not replace your FSSAI labelling duties.

Example: Restaurant outlet shows FSSAI licence number and next due under Compliance.

FY

Financial Year

India’s accounting year (typically 1 Apr–31 Mar). Invoice number prefixes often reset each FY (e.g. INV/2025-26/000123).

Example: Invoice series INV/2025-26/… resets on 1 April for the new FY.

FY close

Financial Year closing

Closing locks the year and carries balance-sheet openings into the next FY after Trial Balance is clean — Accounting → FY closing.

Example: After Trial Balance clean, FY closing locks 2025-26 and opens 2026-27.

G

GF

Gluten-free

Dietary badge on a menu item when the dish is prepared without wheat/gluten. Guests see a GF tag on QR; still confirm with kitchen for cross-contamination.

In practice: Dietary badge on a menu item when the dish is prepared without wheat/gluten. Guests see a GF tag on QR; still confirm with kitchen for cross-contamination.

GL

General Ledger

The books of account: posted debit/credit lines by COA code from JV/PV/RV/CV vouchers.

Example: Payment voucher posts debit expense / credit bank on the General ledger.

GM

General Manager

Property leader who often receives Daily business / scheduled reports and approves exceptions above FO limits.

Example: Scheduled Daily business email goes to GM every morning.

GRN

Goods Receipt Note

Formal receipt of goods into stores (common in full Inventory). Supplies (quick) uses a simpler receive on the PO.

Example: Linen delivery: GRN against PO raises stock in Store / warehouse.

GSP

GST Suvidha Provider

Licensed intermediary some businesses use to file e-invoices/GST returns. FindMyStay does not replace your GSP/portal filing.

Example: CA files e-invoice via GSP; hotel pastes IRN into FindMyStay log.

GST

Goods and Services Tax

India’s consumption tax applied on hotel invoices per configured slabs / tariff bands.

Example: Room slab per Taxes & fees prints CGST/SGST or IGST on tax invoice.

GSTIN

Goods and Services Tax Identification Number

15-character tax ID of the hotel or company used on tax invoices and compliance settings.

Example: Hotel GSTIN on KYC & GST docs prints on every tax invoice.

GSTR-1

GST Return 1 (outward supplies)

Return of outward supplies filed on the GST portal. FindMyStay exports a GSTR-1 style CSV for your CA — it does not file the return.

Example: Export GSTR-1 helper CSV for CA; file the return on the GST portal.

Guest QR

Guest table QR order

Order started by the guest scanning the table QR (public menu). Lines often arrive as pending — staff review, then Send KOT. Same void/post rules as cashier tickets.

In practice: Order started by the guest scanning the table QR (public menu). Lines often arrive as pending — staff review, then Send KOT. Same void/post rules as cashier tickets.

H

HK

Housekeeping

Department that cleans and inspects rooms; Status board Dirty → Clean is their signal to Front Office.

Example: After checkout, room shows Dirty until HK inspects and marks Clean.

HR

Human Resources

People band: employees, attendance, roster, leave, payroll, documents, training, and performance.

Example: Duty roster + attendance feed payroll under People / HR.

HSN

Harmonized System of Nomenclature

GST classification code for goods. Hotels use it mainly for F&B goods context and e-way / inventory movements; confirm codes with your CA.

Example: Banquet catering goods line uses HSN agreed with your CA.

I

ID

Identity document

Proof of identity at check-in (e.g. Aadhaar, driving licence). Store only permitted masked references — not full scans in notes.

Example: Check-in: verify Aadhaar/DL, store masked reference — not full scan in notes.

IFSC

Indian Financial System Code

Bank branch code on the employee master for salary NEFT/IMPS credits.

Example: Salary NEFT needs employee IFSC + account on Employees master.

IGST

Integrated GST

GST on inter-state supplies (different state) — one integrated line instead of CGST+SGST.

Example: Guest billed from another state company → IGST line on invoice.

IMPS

Immediate Payment Service

Instant Indian bank transfer (often 24×7) used for guest refunds, advances, and salary credits alongside NEFT/UPI.

Example: Refund ₹2,500 via IMPS; UTR pasted on folio payment / bank refs.

IRN

Invoice Reference Number

Unique ID returned when an e-invoice is registered on the IRP. Log it under Finance → E-invoice after you file on the portal/GSP.

Example: E-invoice IRN pasted under Finance → E-invoice after portal success.

IRP / NIC

Invoice Registration Portal / National Informatics Centre

Government e-invoice infrastructure. FindMyStay does not call these APIs; you file externally then paste IRN/ACK into the e-invoice log.

Example: IRN generated on IRP/NIC; FindMyStay does not call those APIs.

ITC

Input Tax Credit

GST credit claimed on eligible business purchases (vendor bills) against output GST — follow your CA’s rules; not auto-computed in guest folios.

Example: Vendor GST on linen bill claimed as ITC per CA — not auto on guest folio.

J

JV / PV / RV / CV

Journal / Payment / Receipt / Contra voucher

Double-entry documents: JV adjustments, PV money out, RV money in, CV cash↔bank transfers. Debits must equal credits before post.

Example: Petty cash top-up: CV cash↔bank; supplier pay: PV; guest advance: RV.

K

KDS

Kitchen Display System

Live screen of open/ready tickets and wait times for the kitchen/expo pass.

Example: Expo watches KDS wait time; clears ready tickets for runners.

KOT

Kitchen Order Ticket

Ticket sent to the kitchen for food items (Orders → Send KOT & print). After send, lines move from pending → kot. Reprint if a chit is lost. Open KOTs should be served, posted, voided, or cancelled before night audit.

Example: Send KOT for table 12; void or post before night audit.

KPI

Key Performance Indicator

A headline metric used in reviews (occupancy, ADR, RevPAR, collections, conversion %) — see Daily business and Growth tracker.

Example: Owner scorecard: occupancy, ADR, RevPAR, and collections KPIs.

KYC

Know Your Customer

Business identity / tax verification steps for the property (GST certificate, PAN) — separate from guest check-in ID.

Example: Upload GST certificate + PAN under KYC & GST before first tax invoice.

L

LOS

Length of Stay

How many nights a guest stays. Analytics → Length of stay shows buckets; Guest statistics shows average LOS.

Example: Analytics Length of stay: most stays 1–2 nights this month.

M

MAP

Modified American Plan

Room + breakfast + one major meal (lunch or dinner — fix which in plan notes).

Example: MAP = room + breakfast + dinner; note which meal in rate plan.

MICE

Meetings, Incentives, Conferences, Exhibitions

Corporate event segment often sold as day packages (working lunch, AV) alongside weddings and parties.

Example: Corporate day package: meeting hall + working lunch + AV (MICE).

MICR

Magnetic Ink Character Recognition

Bank cheque code sometimes stored on the employee bank block with IFSC/account details.

Example: Optional MICR on employee bank block with IFSC for cheque payroll.

MLOS

Minimum Length Of Stay

Restriction requiring guests to book at least N nights (e.g. 2 on Diwali weekend) — set in PMS then mirror on OTAs.

Example: Diwali weekend MLOS 2 nights mirrored on OTA and Availability.

MMT

MakeMyTrip

A major Indian OTA brand often used in examples alongside Booking.com.

Example: Booking source MakeMyTrip (MMT) selected on New booking.

N

NEFT

National Electronic Funds Transfer

Bank transfer used for agent commissions, corporate settlements, payroll, and larger payouts.

Example: Travel agent commission paid by NEFT; UTR on vendor/commission log.

NOC

No Objection Certificate

Common for fire safety and other local permissions — log under Fire & safety with next due dates.

Example: Fire NOC expiry logged under Fire & safety with next due date.

O

OOO

Out of Order

Room blocked for maintenance / unsafe — must not be assigned to guests; often paired with Availability stop-sell.

Example: Room 101 AC dead → OOO + room block; FO cannot assign.

OT

Overtime

Extra hours logged under People → Overtime with a multiplier (often 1.5×). Only approved OT feeds the payroll run.

Example: Night auditor 2 hrs OT at 1.5× after approval on People → Overtime.

OTA

Online Travel Agency

Booking platforms such as Booking.com or MakeMyTrip (MMT) that sell your rooms and send reservations to the hotel.

Example: Booking.com reservation imported / entered with source OTA + commission.

OTB

On The Books

Already-confirmed future reservations / revenue in PMS — say “on the books” when presenting Forecast or pace, not guaranteed cash.

Example: Forecast meeting: “₹8L OTB next 30 days” = confirmed on the books.

P

P&L

Profit and Loss

Income vs expenses for a period. Finance insights P&L is operational; Accounting P&L (GL) is books — do not mix the two in meetings.

Example: Ops P&L for managers; Accounting P&L (GL) for CA — do not mix.

PAN

Permanent Account Number

Income-tax ID for the property entity or employee. Store on KYC / Employees; never paste full IDs into public notes.

Example: Property PAN on KYC; never paste full PAN into public listing notes.

Partial folio

Some lines posted, some still open

Split/post: e.g. drinks posted to Room 204 now, mains left unposted. Badge on the order means not every billable line is on the folio yet.

In practice: Split/post: e.g. drinks posted to Room 204 now, mains left unposted. Badge on the order means not every billable line is on the folio yet.

Pax

Passengers / persons (guest count)

Number of guests for a function — drives package ₹/pax, catering lines, and chair allocations.

Example: Banquet package ₹1,200/pax × 120 pax on Event booking.

PDF

Portable Document Format

Downloadable/printable file (menus, invoices, reports) — keep menu PDFs in sync with live Menu prices.

Example: Menu QR PDF regenerated after price change so guests see new rates.

Pending

Line not yet sent to kitchen

Item status before KOT. Guest QR and new adds sit in pending until Send KOT & print. Void pending lines freely with a reason if the guest changes mind.

In practice: Item status before KOT. Guest QR and new adds sit in pending until Send KOT & print. Void pending lines freely with a reason if the guest changes mind.

PF

Provident Fund (EPF)

Retirement contribution scheme. Capture PF/UAN on the employee master; withholdings are handled outside auto payslip math unless your CA process adds them.

Example: Employee PF/UAN on master; CA handles EPF filings outside payslip math.

PII

Personally Identifiable Information

Guest/staff data that can identify a person (phone, email, ID). Protect CSV exports and follow Privacy & retention SOP.

Example: Guest CSV export is PII — follow Privacy & retention before sharing.

PMS

Property Management System

The hotel’s operating software for reservations, rooms, front desk, and billing (FindMyStay owner dashboard for your property).

Example: FindMyStay owner dashboard is your PMS for rooms, desk, and billing.

PO

Purchase Order

Document telling a vendor what to supply (items, qty, rates). Receive against the PO to raise stock.

Example: Housekeeping raises PO for shampoo; stores receive against PO/GRN.

POS

Point of Sale

Cashier screen to open tables, add menu items, and bill guests in the F&B outlet.

Example: Cashier opens table on POS, adds items, bills or posts to room.

Post to folio

Charge F&B to the guest bill

Moves selected (or all unposted) order lines onto the in-house guest folio after linking a reservation. Do this before checkout / night audit so FO sees the true balance.

In practice: Moves selected (or all unposted) order lines onto the in-house guest folio after linking a reservation. Do this before checkout / night audit so FO sees the true balance.

PR

Purchase Requisition

Internal request from a department to buy items; approved before an inventory PO is raised.

Example: Kitchen PR for oil → approved → inventory Purchase order created.

Q

QR

Quick Response code

Scannable code for digital menus, listing pages, or Google review asks — must match the intended table/destination.

Example: Table tent QR opens digital menu for that outlet — not a random link.

R

Ready / Served

Kitchen and runner statuses

Ready = food at the pass / expo; Served = delivered to table or room. Update so runners and Billing know what is still cooking.

In practice: Ready = food at the pass / expo; Served = delivered to table or room. Update so runners and Billing know what is still cooking.

RevPAR

Revenue Per Available Room

Blends occupancy and rate (room revenue ÷ rooms available, or ADR × occupancy) — headline rooms KPI for owner scorecards.

Example: ADR ₹3,000 × 70% occupancy ≈ RevPAR ₹2,100.

RMS

Revenue Management System

Specialised pricing software. FindMyStay’s Revenue hub is PMS guidance + manual OTA attestation — not a live RMS auto-push.

Example: Revenue hub guides pricing; OTA push still attested unless live adapter.

RTGS

Real Time Gross Settlement

High-value same-day bank transfer. Record the UTR on advances, vendor payments, or OTA remittance reconciliation.

Example: Large corporate advance via RTGS; UTR on Advances & settlement.

S

SAC

Services Accounting Code

GST classification code for services (e.g. hotel accommodation / restaurant). Set on profile and rate rules; prints on invoices and GSTR helper exports.

Example: Accommodation SAC on tax invoice for room; restaurant SAC for F&B.

SEO

Search Engine Optimization

Improving how your public listing appears in search — photos, content, and competitor gaps under Analytics / Listing.

Example: Listing content & SEO: town + stay type keywords guests actually search.

SKU

Stock Keeping Unit

Unique code for an inventory item (e.g. SHAM-30) used on Item master, GRN, and POs.

Example: Item master SKU SHAM-30 for 30ml shampoo on GRN and stock issue.

SMS

Short Message Service

Text message to guest phone (confirmations, OTPs, reminders) when your notifications/integrations support it.

Example: Booking confirmation SMS when Notifications / integrations are on.

SOP

Standard Operating Procedure

Written checklist so every shift does the same steps (night audit, ID, sources). Maintain under Workflows → SOP & checklists.

Example: Night audit SOP checklist: KOTs closed, cash matched, business date rolled.

Spice

Spice level (menu)

Heat guide on a menu item: Not spicy / Mild / Medium / Hot. Shown as a tag on guest QR so diners can choose without calling staff.

In practice: Heat guide on a menu item: Not spicy / Mild / Medium / Hot. Shown as a tag on guest QR so diners can choose without calling staff.

T

TB

Trial Balance

List of GL balances used to prove total debits equal total credits before statements or FY closing.

Example: Trial balance must balance before Balance sheet / FY closing.

TDS

Tax Deducted at Source

Tax withheld before payment in some Indian settlements. Record gross/TDS/net under Finance → TDS tracking; apply to the folio so the balance clears without treating TDS as drawer cash.

Example: Corporate pays net after TDS; log TDS so folio clears without fake cash.

Token

Advance / booking token

Initial banquet payment recorded under Advances & settlement (type advance/token) before confirming the function.

Example: Wedding token ₹50,000 logged under Event advances before BEO confirm.

U

UAN

Universal Account Number

EPF (Employees’ Provident Fund) member ID. Store on Employees with PF details; payroll here does not auto-deduct PF.

Example: UAN on Employees with PF for EPF member tracking.

Unposted

Not yet on the guest folio

Billable lines still only on the restaurant ticket. Room charges / order screen show unposted ₹ — clear before night audit and morning departures.

In practice: Billable lines still only on the restaurant ticket. Room charges / order screen show unposted ₹ — clear before night audit and morning departures.

UPI

Unified Payments Interface

Instant bank payment method widely used at Indian hotel desks (PhonePe, GPay, etc.).

Example: Walk-in pays advance via UPI; VPA/ref on Payment collection.

UTR

Unique Transaction Reference

Bank payment reference for an NEFT/RTGS/IMPS credit — paste it on remittance reconciliation, advances, and vendor payments.

Example: Paste bank UTR on remittance reconciliation for OTA payout.

V

Veg / NV

Vegetarian / Non-vegetarian

India menu convention. Tick Vegetarian (and Vegan if applicable) on Menu items so QR shows a Veg badge; leave unticked for non-veg.

In practice: India menu convention. Tick Vegetarian (and Vegan if applicable) on Menu items so QR shows a Veg badge; leave unticked for non-veg.

VIP

Very Important Person (guest)

Tagged high-value or repeat guest needing recognition notes (floor, amenities, quiet wing).

Example: VIP tag: quiet wing + fruit basket note on Pre-arrival.

Void

Cancel a line (or ticket) with reason

Removes a line from the billable ticket and records a void reason for audit (e.g. “guest changed mind”, “wrong item”). Cannot void a line already posted to folio — reverse/adjust on the folio instead. Cancel order voids the whole ticket the same way.

In practice: Removes a line from the billable ticket and records a void reason for audit (e.g. “guest changed mind”, “wrong item”). Cannot void a line already posted to folio — reverse/adjust on the folio instead. Cancel order voids the whole ticket the same way.

W

WAC

Weighted Average Cost

Common inventory valuation method: average cost of stock after each GRN, used for stock value ₹.

Example: After GRN, stock value uses weighted average cost (WAC) valuation.