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Billing reports
Read period KPIs for charges, collections by method, tax, refunds, and outstanding folio balances — and know what the date filter does and does not cover.
Finance · Academy
What this section is
Billing reports summarise folio money for a date range: charges posted, collections by method (cash/UPI/card/bank), tax lines, refunds/discounts, and outstanding dues. KPIs use folio entry posting dates in the selected range. Outstanding is current open folio balance (not limited to the filter). Use collections-by-method with Cash register, Reconciliation, and Gateway settlements.
In the owner dashboard
Open Billing reports under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Finance · Finance insights
Read the property money story: billing KPIs, operating P&L, and monthly budget vs cash-flow actuals.
Help cues
When to use it
Cue 1
End of day — what did we charge vs collect?
Cue 2
Owner WhatsApp: “How much is still open?”
Cue 3
Before night audit — tax and refund sanity check.
Do this
Step-by-step
-
Open Billing reports
Finance → Billing reports. Set From / To (e.g. today or the month).
India example: Today · charges ₹1.2L · collected ₹95k. -
Read the KPI pack
Charges vs collections vs tax vs refunds. Collections by method should roughly match drawer + UPI/card story.
India example: UPI + card dominate · cash small · tax ₹8k lines. -
Chase outstanding
Open AR / Guest folios for the outstanding amount — billing report shows the total; collection happens on the folio.
India example: ₹12k still open → AR aging list.
Tips
High charges + low collections often means credit stays or late checkout pay — not “missing revenue”. · GST reports are for filing helpers; Billing reports are the ops pulse.
Common mistakes
Treating collections as profit — that is cash movement; see Profit & loss for operating result.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Evening pulse — charged vs collected
Setting
Busy Saturday · owner asks for today’s numbers before dinner.
Who is involved
Night auditor · Owner
Billing reports answer “what moved on folios today?” Outstanding is still open — not today’s filter only.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Finance → Billing reports · today | Charges ₹1.2L · collected ₹95k. |
| 2 | Check collections by method | UPI heavy · cash matches register feel. |
| 3 | Note outstanding → open AR if large | Collections plan for morning. |
Pricing unlock
Which plans include Billing reports
Ready to set this up?
Claim your listing, open Billing reports in the owner dashboard, then continue Setup order.