FindMyStay.in
Discounts & complimentary
Log approved discounts and complimentary credits with reason codes, and post them to the in-house folio when required.
Finance · Academy
What this section is
Discounts & complimentary records manager comps, goodwill credits, and approved discounts against in-house stays. Choose adjustment type and reason code (e.g. service_recovery, manager_comp). When Post to folio is on, a folio credit is created for audit. This is not a secret rate change on the OTA — it is an on-property adjustment with a reason.
In the owner dashboard
Open Discounts & complimentary under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Finance · Guest billing
Run guest money correctly: folios, tax invoices, payments, refunds, corporate credit, and discounts & comps.
Help cues
When to use it
Cue 1
Service recovery after AC failure — ₹500 goodwill.
Cue 2
Owner comps one room night for a VIP.
Cue 3
Approved % discount at desk (not a public coupon).
Do this
Step-by-step
-
Open Discounts & comps
Finance → Discounts & comps. Pick the in-house stay.
India example: Rm 302 · checked-in guest. -
Log the adjustment
Amount, type, reason code, notes, approver if required. Enable Post to folio so the bill drops correctly.
India example: ₹500 · credit · service_recovery · Post to folio. -
Confirm on folio / invoice
Open Guest folio — credit line visible. Re-print tax invoice only after the credit posts if guest needs updated bill.
India example: Balance down ₹500 · guest signs satisfaction.
Tips
Reason codes matter for owner review — “misc” on every line hides abuse. · Public coupons/offers live under Rates → Coupons/Offers; this screen is exceptional comps.
Common mistakes
Silently lowering the room charge without a comp/discount log — night audit cannot explain the gap.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Service recovery ₹500 after AC delay
Setting
In-house Rm 302 · guest upset · manager approves goodwill.
Who is involved
Manager · Front office
Comp with a reason code and post to folio — otherwise night audit sees a mystery balance drop.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Finance → Discounts & comps → select Rm 302 | In-house stay selected. |
| 2 | ₹500 · service_recovery · Post to folio | Adjustment saved. |
| 3 | Open Guest folio · confirm credit line | Balance reduced · guest informed. |
Pricing unlock
Which plans include Discounts & complimentary
Ready to set this up?
Claim your listing, open Discounts & complimentary in the owner dashboard, then continue Setup order.