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Payment gateway settlements
Record gateway payout batches (gross, fees, net), attach folio payments, and flag bank discrepancies.
Finance · Academy
What this section is
Gateway settlements tracks card/UPI payment-gateway payout batches (e.g. Razorpay): gross charges, fees, expected net, and what actually hit the bank. Create a batch from the gateway payout report, attach matching folio payment lines, then update status. A discrepancy means bank credit ≠ expected net (fees, chargebacks, timing). This is not OTA remittance reconciliation (that stays under Distribution).
In the owner dashboard
Open Payment gateway settlements under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~11 min
Typical time to read this guide and complete the screen once for a small property.
Finance · Cash & banks
Control the drawer and bank side: cashier shift, cashbook, UTR/UPI refs, payment reconciliation, and gateway settlements.
Help cues
When to use it
Cue 1
Gateway payout SMS/email arrives.
Cue 2
Bank credit for “RAZORPAY” needs folio matching.
Cue 3
Fee % looks wrong vs contract.
Do this
Step-by-step
-
Create settlement batch
Finance → Settlements → Create. Gateway, settlement date, gross, fees, net, bank ref/UTR if known.
India example: Razorpay · gross ₹50,000 · fee ₹1,000 · net ₹49,000. -
Attach folio payments
On the settlement show page, attach the card/UPI folio lines that belong to this payout. Detach mistakes.
India example: Attach 12 checkout UPI lines · sum ≈ gross. -
Confirm bank and status
When ₹49,000 hits the bank, confirm; if bank ≠ net, record discrepancy and investigate. Mark reconciled/void per SOP.
India example: Bank ₹49,000 · status reconciled · no discrepancy.
Tips
One payout batch = one settlement row — do not merge two Razorpay days into one blob. · After attach, folio-side Reconciliation should move toward matched.
Common mistakes
Recording only the net bank credit and ignoring fees — profit looks better than reality.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Razorpay payout — fees and net to bank
Setting
Gateway email · gross ₹50,000 · fee ₹1,000 · net ₹49,000.
Who is involved
Accountant Meera
Record the batch, attach folio lines, then confirm the bank credit. Fees are not free money.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Settlements → Create · enter gross/fee/net | Batch saved. |
| 2 | Attach matching folio UPI/card payments | Lines linked. |
| 3 | Bank shows ₹49,000 · mark reconciled | No discrepancy. |
Pricing unlock
Which plans include Payment gateway settlements
Ready to set this up?
Claim your listing, open Payment gateway settlements in the owner dashboard, then continue Setup order.