FindMyStay.in
Room service
Take in-room dining orders, route KOT clearly as room service, and track delivery to the room.
Food & beverage · Academy
What this section is
Room service is F&B delivered to a guest room — not a restaurant table. Tickets should show room number and ★ ROOM SERVICE ★ (or equivalent) so kitchen plates correctly. Charges usually post to the guest folio via Room charges / Orders.
In the owner dashboard
Open Room service under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Food & beverage · Service
Run the floor: POS, billing, table reservations, orders, room service, and posting room charges to folios.
Help cues
When to use it
Cue 1
In-house guest calls for club sandwich at 23:00.
Cue 2
VIP pre-arrival asks for arrival snacks in room.
Cue 3
FO transfers a dining request from the front desk.
Do this
Step-by-step
-
Open Room service
Food & beverage → Service → Room service. Start an order with room number and guest name confirmation.
India example: Room 204 · Patel · club sandwich + water. -
Send KOT as room service
Send KOT so kitchen sees room delivery — not dine-in T3. Note allergies / no onion if given.
India example: KOT ★ ROOM SERVICE ★ Room 204. -
Deliver and charge
Track delivery; post charges to folio (Room charges). Collect signature/ack if house policy requires.
India example: Delivered 23:25 · posted ₹480 + GST to Room 204.
Tips
Confirm outlet still open per Outlet settings before promising 1 AM food. · Tray return: HK/FO coordination so trays do not sit in corridors.
Common mistakes
Opening a dine-in table ticket for room service — runners look for a table that does not exist.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Club sandwich to Room 204 at 23:00
Setting
In-house guest calls FO · kitchen still open per Outlet settings.
Who is involved
FO · Room service cashier · Kitchen
Room service tickets must show the room — not a fake dine-in table.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Room service → Room 204 · club sandwich | Ticket opened. |
| 2 | Send KOT ★ ROOM SERVICE ★ | Kitchen plates for tray. |
| 3 | Deliver · post via Room charges | Folio has F&B line. |
Pricing unlock
Which plans include Room service
Ready to set this up?
Claim your listing, open Room service in the owner dashboard, then continue Setup order.