FindMyStay.in
Room charge posting
Find unposted restaurant / room-service amounts and post them to the correct guest folio before checkout or night audit.
Food & beverage · Academy
What this section is
Room charges is the control list of F&B amounts not yet on the guest folio. Post promptly so Departures / night audit see true balances. Always verify room number and guest name.
In the owner dashboard
Open Room charge posting under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Food & beverage · Service
Run the floor: POS, billing, table reservations, orders, room service, and posting room charges to folios.
Help cues
When to use it
Cue 1
End of shift — unposted tickets remain.
Cue 2
Guest at checkout — FO finds missing dinner.
Cue 3
After room service delivery — charge must hit folio.
Do this
Step-by-step
-
Open Room charges
Food & beverage → Service → Room charges. Filter unposted amounts.
India example: Unposted ₹1,240 · T3 linked Room 204 / room service. -
Verify then post
Match guest + room with FO/In-house. Post to folio. Do not post to checked-out rooms without manager process.
India example: Post ₹1,240 to Room 204 · folio shows F&B line. -
Clear the queue
Aim for zero unposted before night audit. Investigate stuck lines (cancelled tickets, wrong room).
India example: 22:50: unposted = 0 · auditor happy.
Tips
Coordinate with FO Departures every morning — yesterday’s dinner must already be on the folio. · Split bills: post only the room’s share; settle the rest in Billing.
Common mistakes
Leaving unposted charges overnight — morning checkout fights and lost revenue.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Clear unposted ₹1,240 before night audit
Setting
22:45 · Room charges shows unposted dinner for Room 204.
Who is involved
Cashier · Night auditor
Unposted F&B is invisible at checkout until it is too late.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Room charges → filter unposted | ₹1,240 waiting. |
| 2 | Verify Room 204 still in-house · Post to folio | Folio updated. |
| 3 | Confirm queue empty | Safe to close restaurant shift. |
Pricing unlock
Which plans include Room charge posting
Ready to set this up?
Claim your listing, open Room charge posting in the owner dashboard, then continue Setup order.