FindMyStay.in
Restaurant orders
Manage running tickets: add items, Send KOT, mark ready/served, void mistakes with reason, link/post to folio, close or cancel cleanly.
Food & beverage · Academy
What this section is
Orders is the ticket workbench for dine-in, counter, bar, guest QR, and room-service checks. Compared with POS, it exposes the full lifecycle: KOT print/send, line status (pending → kot → ready → served), void with audit reason, folio link/post (including partial), then close or cancel. Use it when a table needs mid-meal changes or room posting.
In the owner dashboard
Open Restaurant orders under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~14 min
Typical time to read this guide and complete the screen once for a small property.
Food & beverage · Service
Run the floor: POS, billing, table reservations, orders, room service, and posting room charges to folios.
Help cues
When to use it
Cue 1
T3 running ticket needs a second KOT for dessert.
Cue 2
Guest QR sent 2× dosa — review pending lines, then Send KOT.
Cue 3
Wrong item before kitchen starts — Void that line with a reason.
Cue 4
Post dinner (or only drinks) to Room 204 folio.
Cue 5
Cancel a duplicate whole ticket that never went to kitchen.
Do this
Step-by-step
-
Open Orders
Food & beverage → Service → Orders. Open an existing ticket or create for a table (or open from POS / Guest QR). Check covers, guest label, and status pills (Open, Guest QR, Partial folio).
India example: Order #12 on T3 · 2 covers · Guest QR · status Open. -
Send KOT and track
After items are added (or guest QR pending lines reviewed), Send KOT & print. Mark ready/served as food leaves the pass. Use Reprint only if the paper chit is missing.
India example: 2× dosa pending → Send KOT → kitchen → mark ready → served. -
Void a wrong line (with reason)
If the guest changes mind or a wrong item was added and it is not yet on the folio, enter a Void reason and void that line. Do not delete quietly — the reason is required for audit and night checks.
India example: Void 1× filter coffee · reason “guest changed mind” · ticket total drops. -
Post folio or close
Link an in-house guest if needed, then Post to folio (all unposted lines, or tick a subset for partial). Close the order when done. Cancel order only for a whole wrong ticket — still needs a void reason.
India example: Post drinks ₹180 to Room 204 now · leave mains unposted · later post rest · Close order.
Tips
Course fire: send starters KOT first, mains when ready — do not dump everything if the kitchen uses staggered fire. · Void early (pending) when possible; once On folio, fix via folio credit/adjustment, not a second silent delete. · Open orders / unposted F&B at night audit = investigate before closing the business date. · Partial post is normal for “charge room for drinks, guest pays cash for dessert” — finish unposted before checkout.
Common mistakes
Posting the same lines to folio twice — guest disputes at checkout. · Removing a wrong item without Void reason — no audit trail when the GM asks. · Trying to Cancel order after folio post — blocked; reverse the folio charge first.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Second KOT for dessert then post to room
Setting
In-house Room 204 on T3 · mains done · dessert + folio post.
Who is involved
Cashier · Runner
Orders handles mid-meal changes and folio posting without losing the ticket.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Orders → T3 → add dessert · Send KOT | Kitchen gets second ticket. |
| 2 | Mark served when plated | Status current. |
| 3 | Post to Room 204 folio · close order | FO balance updated. |
Example 2: Void a wrong line, then cancel a duplicate ticket
Setting
Cashier added 1× beer by mistake on T5 · second empty ticket opened by accident.
Who is involved
Cashier · Supervisor
Void = one line with a reason. Cancel order = whole ticket with a reason. Neither works if the line/ticket is already posted to folio.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Open order → Void beer · reason “wrong item” | Line cancelled; ticket total drops; audit has reason. |
| 2 | Open empty duplicate → Cancel order · reason “duplicate ticket” | Ticket cancelled; table not stuck Open. |
| 3 | Confirm no unposted ghost tickets before night audit | Orders list clean. |
Pricing unlock
Which plans include Restaurant orders
Ready to set this up?
Claim your listing, open Restaurant orders in the owner dashboard, then continue Setup order.