FindMyStay.in
Walk-in check-in
Create and check in a guest who arrived without a prior reservation, using a free room and correct rate.
Front desk · Academy
What this section is
Walk-in is for arrive-now guests. It combines booking + optional immediate check-in. Prefer this over stuffing a half-filled phone reservation when the guest is already at the counter.
In the owner dashboard
Open Walk-in check-in under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~7 min
Typical time to read this guide and complete the screen once for a small property.
Front office · Front desk
Daily reception workflow: pre-arrival through night audit, including walk-ins, room assignment, and Form C.
Help cues
When to use it
Cue 1
Guest at desk: “Any room for tonight?”
Cue 2
Same-day phone booking who will arrive in 30 minutes (still often easier as New booking + Arrivals).
Do this
Step-by-step
-
Open Walk-in check-in
Front desk → Walk-in check-in. Confirm free inventory for tonight on the room type they want.
India example: Couple at 21:00 · need AC Deluxe · one night · pay UPI. -
Capture guest and rate
Enter guest name, mobile, ID as required, dates, adults/children, rate plan (EP = European Plan / room only, or CP = Continental Plan / room + breakfast), and source “Walk-in”.
India example: Name: Arjun Das · mobile 98xxxxxx · Deluxe EP (room only) ₹2,800 + GST · advance full stay. -
Pick room and check in
Choose a clean free room, take payment/advance, complete check-in so they appear under In-house immediately.
India example: Assign 309 (inspected) · UPI ₹3,304 incl. GST · keys issued.
Tips
Quote taxes clearly (“₹2,800 + 12% GST” or your configured slab) to avoid lobby arguments. · If no clean room, offer wait for HK or a different type — do not assign dirty rooms.
Common mistakes
Creating a walk-in on the wrong property when you manage multiple branches from one browser.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: 21:00 walk-in couple — one clean Deluxe left
Setting
Rainy Saturday night · walk-in at lobby · no prior booking.
Who is involved
Arjun Das + spouse · Night receptionist
Walk-in creates the reservation and can check in immediately. Quote tariff + GST clearly before taking UPI.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Front desk → Walk-in check-in | Form for tonight + free rooms by type. |
| 2 | Enter guest mobile, ID, Deluxe EP (European Plan — room only) ₹2,800 + GST, source Walk-in | Total explained as inclusive/exclusive per your quote style. |
| 3 | Pick inspected room 309 · take full advance UPI · check in | Guest appears In-house; room no longer free for another walk-in. |
Pricing unlock
Which plans include Walk-in check-in
Ready to set this up?
Claim your listing, open Walk-in check-in in the owner dashboard, then continue Setup order.