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Arrivals today
Process today’s check-ins in order: ID (identity document), room ready, assign room, collect advance, mark in-house.
Front desk · Academy
What this section is
Arrivals is the working queue for expected check-ins today. Use it when guests are due or already in the lobby — not for creating brand-new walk-ins (use Walk-in check-in). Verify ID per house policy; collect advances often via UPI (Unified Payments Interface).
In the owner dashboard
Open Arrivals today under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Front office · Front desk
Daily reception workflow: pre-arrival through night audit, including walk-ins, room assignment, and Form C.
Help cues
When to use it
Cue 1
Guest queue at reception after 12:00 / 14:00 check-in time.
Cue 2
Clearing pending ID or unassigned rooms before peak hour.
Do this
Step-by-step
-
Open Arrivals
Front desk → Arrivals. Filter or scan for unassigned rooms and pending documents.
India example: 4 arrivals · 2 already assigned · Booking.com “Khan” still needs room · phone booking “Iyer” pending Aadhaar copy. -
Verify identity and reservation
Match guest name / OTA voucher / mobile. For Indian residents collect valid ID per your property policy; for foreigners prepare C-Forms.
India example: Domestic guest shows Aadhaar (mask numbers in notes if your policy requires) · foreign guest passport details for Form C. -
Assign room and check in
Ensure room is clean/inspected. Assign via Assign rooms if needed, take advance/deposit per rate plan, then complete check-in so the stay moves to In-house.
India example: Deluxe 205 clean · collect ₹2,000 advance UPI · keys + Wi‑Fi slip · mark checked in.
Tips
Early check-in: confirm HK turnaround time before promising a room at 10 AM. · Keep OTA confirmation number handy when the guest name spelling differs.
Common mistakes
Handing keys before the room status is clean — leads to complaints and HK rework.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Check in an OTA guest with ID and advance
Setting
Saturday 14:40 · Priya Sharma arrives from COK · crib already placed in 205.
Who is involved
Priya (guest) · Receptionist Priya Nair
Arrivals is the live queue. Pre-arrival notes should already be visible. Staff verify identity, confirm room is clean, collect advance if due, then check in so the guest moves to In-house.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Front desk → Arrivals | Priya Sharma · Deluxe · room 205 assigned · special notes crib/high floor. |
| 2 | Verify Booking.com voucher / mobile ending 7821 + Aadhaar/other ID per house policy | Name matches; no mismatch with OTA spelling “Priya S.”. |
| 3 | Confirm 205 status clean/inspected; collect UPI advance if balance due | Payment noted; keys + Wi‑Fi slip given. |
| 4 | Complete check-in action | Guest leaves Arrivals list and appears under In-house in 205. |
Pricing unlock
Which plans include Arrivals today
Ready to set this up?
Claim your listing, open Arrivals today in the owner dashboard, then continue Setup order.