FindMyStay.in
Cancellations & no-shows
Record cancellations and no-shows with clear refund / charge status for audit and OTAs (Online Travel Agencies).
Front desk · Academy
What this section is
Cancellations lists cancelled bookings and no-shows. Use it to track refund pending, retain cancellation fee, and free inventory honestly for resale. OTA-originated cancels may also appear under Distribution.
In the owner dashboard
Open Cancellations & no-shows under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~6 min
Typical time to read this guide and complete the screen once for a small property.
Front office · Front desk
Daily reception workflow: pre-arrival through night audit, including walk-ins, room assignment, and Form C.
Help cues
When to use it
Cue 1
Guest cancels by phone/WhatsApp.
Cue 2
OTA modification cancels a stay (also check Distribution inbox).
Cue 3
No-show after cutoff time.
Do this
Step-by-step
-
Open Cancellations
Front desk → Cancellations (or cancel from the reservation then confirm it appears here).
India example: Booking #4790 · guest cancelled 48h before arrival · refund pending approval. -
Apply policy
Follow your rate plan / OTA policy: full refund, one-night charge, or non-refundable. Note the reason for audit.
India example: Prepaid MMT non-refundable · no refund · inventory released for walk-in sale tonight. -
Close the loop on money
If refund is due, process via Refunds / payments workflow and mark status so night audit does not flag an open item.
India example: UPI refund ₹4,200 · reference noted · cancellation status settled.
Tips
OTA cancellations: prefer the Distribution amend/cancel inbox when the change originated on the OTA. · Never silently delete history — cancellation records protect you in disputes.
Common mistakes
Releasing inventory but forgetting to cancel the reservation — causes double-sell.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Guest cancels prepaid MMT booking inside policy window
Setting
Wednesday · guest WhatsApp cancel for Friday arrival · MMT prepaid.
Who is involved
Reception · Manager
Cancellations keeps audit history. Policy may be non-refundable even if the guest asks politely — note the OTA rules and free inventory for resale.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Find reservation → cancel with reason “Guest request — MMT prepaid N/R” | Status cancelled; appears under Cancellations. |
| 2 | Confirm no refund per rate rules; release room for walk-in/OTA | Inventory available again on calendar. |
| 3 | If refund were due, raise Refunds workflow with UPI reference | Night audit will not see a mystery open item. |
Pricing unlock
Which plans include Cancellations & no-shows
Ready to set this up?
Claim your listing, open Cancellations & no-shows in the owner dashboard, then continue Setup order.