FindMyStay.in
Reservations
Find any booking by guest, dates, status, or source — then amend, cancel, or open Front desk actions.
Reservations · Academy
What this section is
All reservations is the master list for every booking on this property: confirmed, tentative, cancelled, and in-house history. Use filters before you hunt through paper diaries or OTA (Online Travel Agency) extranets.
In the owner dashboard
Open Reservations under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Reservations
Create and manage bookings: lists, documents, groups, waitlist, corporate/agents, overbooking, and sources.
Help cues
When to use it
Cue 1
Guest calls “what is my booking number?”
Cue 2
You need all Booking.com stays arriving next 7 days.
Cue 3
Manager asks for cancelled bookings this month.
Do this
Step-by-step
-
Open All reservations
Front office → Reservations → All reservations (or search “All reservations”).
India example: Seaside Heritage · filter Confirmed · source Booking.com · check-in next 7 days. -
Search and filter
Use guest name, mobile, external OTA ref, status, and date ranges. Narrow before editing.
India example: Search “MMT-88421” or guest “Iyer” · open the reservation card. -
Act from the row
Open the booking to amend dates/room type, print documents, assign rooms, or send the guest to Arrivals / Folio as needed.
India example: Change checkout +1 night only after checking availability on Room calendar.
Tips
Always confirm property name in the top bar before bulk filters. · OTA refs belong in external reference fields — search works better when staff paste them correctly at booking time.
Common mistakes
Editing the wrong reservation because two guests share a similar name — match mobile or OTA ref.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Find an MMT booking by external reference
Setting
Seaside Heritage · guest WhatsApp: “My MMT number is MMT-88421, please confirm dates.”
Who is involved
Receptionist Priya
Guests rarely remember the PMS (Property Management System) booking id. They quote the OTA (Online Travel Agency) / agent reference. All reservations search must use that external ref or mobile.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Reservations → All reservations | Filterable list of stays. |
| 2 | Search “MMT-88421” (or mobile) | One confirmed Deluxe 20–22 Oct · guest Iyer. |
| 3 | Open booking → verify dates → reply on WhatsApp | Guest reassured; optional Documents confirmation resent. |
Pricing unlock
Which plans include Reservations
Ready to set this up?
Claim your listing, open Reservations in the owner dashboard, then continue Setup order.