FindMyStay.in
Waitlist
Capture sold-out date requests and convert them when a cancellation frees inventory.
Reservations · Academy
What this section is
Waitlist is for “full house but guest still wants the dates.” When a cancellation opens a room, contact the waitlist before selling to a new walk-in.
In the owner dashboard
Open Waitlist under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~7 min
Typical time to read this guide and complete the screen once for a small property.
Reservations
Create and manage bookings: lists, documents, groups, waitlist, corporate/agents, overbooking, and sources.
Help cues
When to use it
Cue 1
Onam / Diwali / New Year sold out.
Cue 2
Wedding dates full but relatives still calling.
Cue 3
Corporate asks to be notified if a room frees.
Do this
Step-by-step
-
Add a waitlist entry
Reservations → Waitlist → capture guest, dates, room type, contact, and priority notes.
India example: Deluxe 12–14 Mar · Priya · WhatsApp 98xxxxxx · “flexible on Superior”. -
When inventory opens
After a cancellation, open Waitlist before releasing the room publicly or to OTAs if your policy prefers waitlist-first.
India example: Cancel frees Deluxe 12 Mar → call waitlist #1 within 30 minutes. -
Convert to a real booking
Create New booking (or confirm hold), then mark waitlist entry converted/closed.
India example: Guest confirms → New booking confirmed · waitlist status Converted.
Tips
Set a response deadline (“hold till 6 PM”) so you can move to the next name.
Common mistakes
Selling the freed room to a walk-in without checking waitlist — damages goodwill.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Sold-out New Year — convert waitlist after cancel
Setting
31 Dec full · waitlist has 3 Deluxe names · one OTA cancels 30 Dec morning.
Who is involved
Priya
Freed inventory should offer waitlist #1 a short acceptance window before selling to walk-ins.
| # | What staff do | What they should see |
|---|---|---|
| 1 | See cancellation free Deluxe 30–01 | Inventory open. |
| 2 | Waitlist → call #1 · hold till 6 PM | Guest confirms by 4 PM. |
| 3 | New booking confirmed · waitlist marked Converted | Room sold to loyal waitlist guest; #2/#3 remain if another opens. |
Pricing unlock
Which plans include Waitlist
Ready to set this up?
Claim your listing, open Waitlist in the owner dashboard, then continue Setup order.