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Front desk dashboard
Run the morning / evening brief from one board: arrivals, departures, in-house count, and open tasks.
Front desk · Academy
What this section is
Desk dashboard is the reception command centre for today. Use it at shift start and whenever the lobby queue builds up — then drill into Arrivals, Departures, or In-house for detail.
In the owner dashboard
Open Front desk dashboard under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~7 min
Typical time to read this guide and complete the screen once for a small property.
Front office · Front desk
Daily reception workflow: pre-arrival through night audit, including walk-ins, room assignment, and Form C.
Help cues
When to use it
Cue 1
Shift handover (morning 7–8 AM or evening 3–4 PM).
Cue 2
Manager asks “how many arrivals left?” without opening each list.
Cue 3
Festival / wedding weekends when volumes spike.
Do this
Step-by-step
-
Open Desk dashboard
Front office → Front desk → Desk dashboard (or search “Desk dashboard”).
India example: Seaside Heritage, Kochi · Saturday · open Desk dashboard after night audit handover. -
Read the counts
Note expected arrivals, departures, in-house rooms, and any open ops tasks. Decide who handles VIP / early check-in / late checkout.
India example: Brief: 6 arrivals · 4 departures · 18 in-house · 1 open maintenance task on 204 (AC). Delay assigning 204 until HK clears it. -
Work the exceptions first
Jump to Pre-arrival for special requests, Arrivals for ID pending, Departures for balances due. Come back to the dashboard to confirm counts drop as you clear the queue.
India example: OTA guest “Mehta” needs early check-in 10:00 AM · room not clean → coordinate HK from dashboard context, then Arrivals.
Tips
Print or screenshot counts only if your GM still wants a paper brief — the live board is source of truth. · On Onam / Diwali weekends, refresh the dashboard often; walk-ins change the picture.
Common mistakes
Ignoring open balances on departures until the guest is at the desk with luggage.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Morning brief before a Kochi wedding weekend
Setting
Seaside Heritage · 22 rooms · Saturday · wedding block + OTA arrivals.
Who is involved
Priya (reception) · Ravi (HK) · Night auditor handover note
Handover note: “204 AC complaint pending; 2 early arrivals 10:00; Room 112 held for German guests.”
Desk dashboard gives Priya one screen to prioritise: who needs a room assign, who owes money at checkout, which HK task blocks an arrival.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Front desk → Desk dashboard · date = today | KPIs: Arrivals 6 · Departures 4 · In-house 18 · open tasks 1. |
| 2 | Click into Departures mentally first for balances | Room 208 still due out with ₹0 — easy close; Room 204 has dinner balance — call guest or settle at desk. |
| 3 | Open Pre-arrival for early arrivals / German couple | Notes for crib, quiet room, Form C prep — then return to dashboard counts as they drop. |
Pricing unlock
Which plans include Front desk dashboard
Ready to set this up?
Claim your listing, open Front desk dashboard in the owner dashboard, then continue Setup order.