FindMyStay.in
Overbooking
Spot nights where bookings exceed sellable rooms and resolve before guests arrive.
Reservations · Academy
What this section is
Overbooking detects pressure dates — common when OTA (Online Travel Agency) allotments + direct sales exceed physical rooms, or a room goes OOO (Out of Order). Resolve early with upgrades, relocations, or OTA closures.
In the owner dashboard
Open Overbooking under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Reservations
Create and manage bookings: lists, documents, groups, waitlist, corporate/agents, overbooking, and sources.
Help cues
When to use it
Cue 1
Morning after a spike in OTA sales.
Cue 2
Maintenance takes rooms OOO on a busy date.
Cue 3
Wedding block plus online sales overlap.
Do this
Step-by-step
-
Open Overbooking
Reservations → Overbooking. Review dates where booked > sellable.
India example: 15 Oct: 12 reserved vs 10 sellable Deluxe (2 OOO). -
Choose a resolution
Upgrade to Suite, relocate to sister property, cancel lowest-priority tentative, or stop-sell OTAs (attest in Distribution).
India example: Move 2 OTAs to Superior at same guest rate · manager approval noted. -
Confirm inventory truth
Re-check Room calendar / availability; update Pre-arrival notes for affected guests.
India example: Call guests with room-type change before arrival day.
Tips
Never wait until check-in queue to discover overbooking.
Common mistakes
Closing the alert without fixing inventory — the next arrival still has no room.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Two rooms OOO (Out of Order) on a sold-out Saturday
Setting
15 Oct · plumbing OOO on 101 & 102 · OTAs (Online Travel Agencies) still sold Deluxe.
Who is involved
Manager · Front office
Overbooking screen shows 12 booked vs 10 sellable. Fix before guests land.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Reservations → Overbooking | 15 Oct Deluxe pressure highlighted. |
| 2 | Upgrade 2 flexible OTA guests to Superior at same rate · note approval | Sellable matches demand. |
| 3 | Distribution → attest stop-sell if still exposed on OTA | No further oversell overnight. |
Pricing unlock
Which plans include Overbooking
Ready to set this up?
Claim your listing, open Overbooking in the owner dashboard, then continue Setup order.