FindMyStay.in
In-house guests
Find any staying guest quickly for extensions, room moves, messages, or posting charges.
Front desk · Academy
What this section is
In-house lists guests currently staying. Use it for mid-stay requests: extend night, move room, wake-up call notes, or send them to Guest folios for billing.
In the owner dashboard
Open In-house guests under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~6 min
Typical time to read this guide and complete the screen once for a small property.
Front office · Front desk
Daily reception workflow: pre-arrival through night audit, including walk-ins, room assignment, and Form C.
Help cues
When to use it
Cue 1
Guest at desk asking for one more night.
Cue 2
Phone call “connect me to room 308”.
Cue 3
Posting laundry or mini-bar after F&B/HK update.
Do this
Step-by-step
-
Open In-house
Front desk → In-house. Search by guest name or room number.
India example: Search “Patel” → Room 205 · checkout tomorrow · request extend +1 night. -
Action the stay
Extend dates if inventory allows, move room via Assign rooms, or open the folio for charges. Update notes for next shift.
India example: Extend Deluxe EP (European Plan — room only) · rate ₹3,200 + GST · confirm availability on Room calendar first. -
Coordinate other departments
Room moves need HK; meal plan changes need F&B; foreign guest detail changes may need C-Forms update.
India example: Move 101→103 (AC complaint) · HK inspect 103 · update assignment · inform guest.
Tips
Always confirm checkout date verbally when extending — billing mistakes are costly.
Common mistakes
Extending without checking stop-sell / OTA allotment on a sold-out wedding date.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Extend stay and move room for AC complaint
Setting
Sunday 09:00 · Mr Patel in 205 wants +1 night; AC weak.
Who is involved
Patel · Reception · HK
In-house finds the stay quickly. Extension needs inventory check; room move needs a clean target room and HK coordination.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Front desk → In-house → search Patel / 205 | Stay details · checkout was Monday → request Tuesday. |
| 2 | Check availability for Deluxe Monday night; extend if free | Dates updated; rate explained with GST. |
| 3 | Assign rooms → move 205→208 (inspected) | HK sets 205 dirty; guest informed; In-house shows 208. |
Pricing unlock
Which plans include In-house guests
Ready to set this up?
Claim your listing, open In-house guests in the owner dashboard, then continue Setup order.