FindMyStay.in
Booking modification sync
Log OTA modifications and cancellations in the inbox and Apply so PMS reservations update or cancel against the same OTA ref.
Distribution · Academy
What this section is
Amend / cancel (Modifications & cancellations) handles OTA-originated changes: date moves, name corrections, and cancels. Enter event Modification or Cancellation with the same OTA ref as the original import. Apply updates the matching active reservation or sets it cancelled. If no reservation matches the ref, the item becomes a Conflict. Prefer this path over editing blindly in All reservations when the change started on the OTA — keeps the audit trail and external_ref link.
In the owner dashboard
Open Booking modification sync under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~11 min
Typical time to read this guide and complete the screen once for a small property.
Distribution · OTA reservations
Bring OTA bookings into PMS: booking inbox, amend/cancel sync, and conflict resolution.
Help cues
When to use it
Cue 1
Guest extends checkout +1 night on MMT.
Cue 2
Booking.com cancel email for an unused booking.
Cue 3
Guest name correction from OTA after passport mismatch.
Do this
Step-by-step
-
Open Amend / cancel
Distribution → Mod / cancel. Same inbox UI focused on modify and cancel events (not new bookings).
India example: MMT-88421 · Modification · extend checkout. -
Enter the change
Use the exact OTA ref. For modify: new dates, guest fields, amounts, room type. For cancel: ref + guest/dates as shown on the OTA cancel notice.
India example: Modify · checkout 22→23 Oct · total updated · Apply → reservation #442 dates change. -
Apply and verify Front desk
After Apply, open Arrivals / In-house / Cancellations as relevant. Free inventory honestly after cancels; re-attest OTA availability if you reopened sellable stock.
India example: Cancel applied → status Cancelled · room sellable again · Avail. attest if OTA still closed.
Tips
If Apply says no reservation found, check spelling of the ref or whether the stay was never imported — then use Conflicts. · Desk Cancellations list shows cancelled stays; OTA-originated cancels should still start here when the notice came from the channel.
Common mistakes
Cancelling only in PMS while the OTA stay stays “active” in staff minds — always process the OTA notice through Amend / cancel when you receive it.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: MMT guest extends +1 night
Setting
Existing import MMT-88421 · checkout moves 22→23 Oct.
Who is involved
Front office · Owner
Same OTA ref, event Modification. Apply updates the reservation — faster and safer than retyping All reservations.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Distribution → Mod / cancel → Modification · ref MMT-88421 | New checkout 23 Oct entered. |
| 2 | Apply | Reservation #442 dates updated · status Imported. |
| 3 | Check Arrivals / room assignment for the extra night | Inventory and folio expectations match. |
Pricing unlock
Which plans include Booking modification sync
Ready to set this up?
Claim your listing, open Booking modification sync in the owner dashboard, then continue Setup order.