FindMyStay.in
Booking import
Enter new OTA bookings from email/extranet/CM export into the inbox, then Apply to create confirmed reservations in PMS.
Distribution · Academy
What this section is
Booking inbox (New booking import) is a manual feed — not a live OTA API. When Booking.com or MMT (MakeMyTrip) confirms a stay, staff paste the OTA reference, guest, dates, room type, and amounts, then Apply to create a PMS reservation (source OTA, external_ref kept for later amend/cancel). Channels should already exist under OTA connections. Duplicate refs go to Conflicts — use Amend / cancel instead of a second new import.
In the owner dashboard
Open Booking import under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~12 min
Typical time to read this guide and complete the screen once for a small property.
Distribution · OTA reservations
Bring OTA bookings into PMS: booking inbox, amend/cancel sync, and conflict resolution.
Help cues
When to use it
Cue 1
OTA confirmation email arrives for a new booking.
Cue 2
CM export / extranet reservation list after morning download.
Cue 3
Dashboard shows inbox awaiting review.
Do this
Step-by-step
-
Open Booking inbox
Distribution → Booking import. Filter by OTA ref, channel, status, or arrival dates as needed.
India example: Pending · Booking.com · arrival this week. -
Add inbox item (New booking)
Event = New booking. Enter OTA ref (exact from confirmation), channel, guest name/phone/email, check-in/out, adults/children, room type, total/net if known, notes.
India example: BCOM-99102 · Priya Nair · Deluxe · 20–22 Oct · 2 adults · ₹8,400. -
Apply or Dismiss
Apply creates a confirmed reservation linked to the ref. Dismiss drops spam/test rows. If Apply fails with duplicate ref, open Conflicts or use Amend / cancel.
India example: Apply → PMS #442 · status Imported · Pre-arrival can see the guest.
Tips
Copy the OTA ref carefully — amend/cancel later match on external_ref. · Clear pending inbox before night audit so Front desk is not surprised by “ghost” OTA guests.
Common mistakes
Creating a separate New booking in Reservations and also importing the same OTA ref — double inventory.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Morning Booking.com confirmation → PMS
Setting
Kochi · email BCOM-99102 · Priya · Deluxe · 20–22 Oct · 2 adults.
Who is involved
Front office Priya
Inbox is typing work, then Apply. Do not also create a walk-in/new booking for the same ref or inventory doubles.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Distribution → Booking import → Add · New booking | Form with OTA ref field. |
| 2 | Paste BCOM-99102 · guest · dates · Deluxe · channel Booking.com | Pending row in list. |
| 3 | Apply | Confirmed reservation · PMS id shown · Pre-arrival can prepare. |
Pricing unlock
Which plans include Booking import
Ready to set this up?
Claim your listing, open Booking import in the owner dashboard, then continue Setup order.