FindMyStay.in
Status updates
Post temporary property status notes for your team and listing (closures, works, alerts) with clear end dates.
Operations · Academy
What this section is
Status updates are short, dated notices: pool closed, lift under maintenance, road diversion, festival noise. Use them so FO and guests share the same expectation — then remove when the situation ends.
In the owner dashboard
Open Status updates under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~6 min
Typical time to read this guide and complete the screen once for a small property.
Operations · Extras
Guest-facing extras: add-ons, products, brochure catalogue, and temporary status updates for the team/listing.
Help cues
When to use it
Cue 1
Pool closed 12–14 Oct for cleaning.
Cue 2
Road work blocking the usual entrance for a week.
Cue 3
Generator test — brief power blip window.
Do this
Step-by-step
-
Open Status updates
Operations → Extras → Status updates. Create a note with message and date range.
India example: “Pool closed 12–14 Oct for cleaning.” -
Tell FO / HK / listing
Ensure the desk sees the note at shift start. If sellable inventory is affected, also use Availability / blocks — a status note alone does not stop OTA (Online Travel Agency) sales.
India example: Pool closed note live · cabana add-on disabled for those dates. -
Clear when done
Delete or end the update the day the issue ends. Stale warnings look unprofessional.
India example: 14 Oct 18:00 · status removed · pool reopen confirmed with HK.
Tips
Write for guests: short, factual, dates in IST. · Safety closures may also need Incident log or Maintenance — status update is the communication layer.
Common mistakes
Leaving “renovation ongoing” up for months after work finished.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Pool closed for cleaning — then clear the note
Setting
12–14 Oct pool drain · guests still asking “is the pool open?”
Who is involved
FO · HK
Status updates set expectations. Leaving them up after reopen looks careless.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Status updates → “Pool closed 12–14 Oct for cleaning” | Note visible. |
| 2 | Disable pool-related add-ons for those dates if any | No false sales. |
| 3 | 14 Oct evening → remove status · confirm reopen | Listing/team back to normal. |
Pricing unlock
Which plans include Status updates
Ready to set this up?
Claim your listing, open Status updates in the owner dashboard, then continue Setup order.