FindMyStay.in
Maintenance
Log repair tickets with priority and status; pair urgent room repairs with OOO blocks until fixed.
Operations · Academy
What this section is
Maintenance tracks repair work (AC, plumbing, electrical, furniture) with priority and progress. A ticket alone does not stop sales — create an Out-of-order block and Room status OOO when the room is unsafe or unusable.
In the owner dashboard
Open Maintenance under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Operations · Facilities
Keep the building safe and sellable: OOO blocks, maintenance tickets, checklists, incidents, and lost & found.
Help cues
When to use it
Cue 1
Guest reports AC not cooling at 23:00.
Cue 2
Preventive work on generator / geyser scheduled.
Cue 3
Vendor visit needs a tracked ticket and cost note.
Do this
Step-by-step
-
Open Maintenance
Operations → Facilities → Maintenance. Create a ticket: location/room, issue, priority (urgent/normal), optional asset tag.
India example: Urgent · Room 302 · AC leak · asset AC-302. -
Block the room if unusable
If guests cannot stay: Out-of-order / blocks + Room status OOO. Relocate in-house guests via Assign rooms if already occupied.
India example: Move guest 302→308 · block 302 · ticket In progress. -
Close ticket after fix
Update status to resolved/closed with notes. Release block, HK cleans, FO resumes selling.
India example: Vendor replaced compressor · ticket Closed · block released · Dirty for HK.
Tips
Urgent guest-facing failures: ticket + block + FO message in one motion. · Keep vendor/phone notes on the ticket for the next failure of the same asset.
Common mistakes
Closing the ticket while the room is still wet/unsafe — release only when truly guest-ready after HK.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Close the loop on AC-302 ticket
Setting
Vendor finished compressor · room still marked OOO from last night.
Who is involved
Maintenance · HK · FO
Ticket Closed is not enough — block release and HK clean must follow.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Maintenance → mark ticket Closed with vendor note | History saved. |
| 2 | Release room block on 302 | Dates free again. |
| 3 | HK clean/inspect → Room status Clean · tell FO | Room sellable. |
Pricing unlock
Which plans include Maintenance
Ready to set this up?
Claim your listing, open Maintenance in the owner dashboard, then continue Setup order.