FindMyStay.in
Out-of-order / room blocks
Create and release room blocks so OOO / owner-use / damage rooms cannot be sold or assigned for those dates.
Operations · Academy
What this section is
Out-of-order / blocks reserve physical rooms off the sellable pool for a date range (maintenance, owner stay, damage). Pair with Room status OOO (Out of Order) for today, and with Availability / OTA attestation when channel inventory must drop.
In the owner dashboard
Open Out-of-order / room blocks under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Operations · Facilities
Keep the building safe and sellable: OOO blocks, maintenance tickets, checklists, incidents, and lost & found.
Help cues
When to use it
Cue 1
AC / plumbing repair needs 2–3 nights offline.
Cue 2
Owner occupying a room — must not appear free for walk-in.
Cue 3
Renovation wing closed for a week.
Do this
Step-by-step
-
Open Out-of-order / blocks
Operations → Facilities → Out-of-order / blocks. Create a block with room, dates, and reason.
India example: Room 305 · 12–15 Oct · reason: AC compressor · activate. -
Align status and sellable stock
Set Room status OOO for the window. If the type’s sellable count must fall, use Availability stop-sell and attest OTA extranets under Distribution.
India example: Deluxe sellable −1 · Booking.com calendar closed for 305’s type nights if required by your allotment rules. -
Release when work ends
Release or cancel the block. Hand room to HK (Housekeeping) as Dirty, then Clean before FO sells it again.
India example: 15 Oct release · Dirty → clean/inspect → Clean · FO notified.
Tips
Activate the block — a draft that nobody activates still lets FO assign the room. · Owner-use blocks need the same discipline as maintenance blocks.
Common mistakes
Forgetting to release after repair — room stays dark on the calendar while sitting empty.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Block 305 for three-day compressor repair
Setting
Vendor booked 12–15 Oct · Deluxe 305 unusable.
Who is involved
Owner · FO · HK
Without an activated block, the room still looks free on the calendar.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Out-of-order / blocks → 305 · 12–15 Oct · activate | Block live. |
| 2 | Room status OOO · Availability reviewed | Sellable stock honest. |
| 3 | After fix → release · HK Dirty→Clean | FO can sell again. |
Pricing unlock
Which plans include Out-of-order / room blocks
Ready to set this up?
Claim your listing, open Out-of-order / room blocks in the owner dashboard, then continue Setup order.