FindMyStay.in
Lost & found
Register found items, store them safely, and track return, claim, or disposal.
Operations · Academy
What this section is
Lost & found tracks items left by guests (chargers, jewellery, documents). Log immediately after HK finds them — room number, description, finder, storage place. Never leave valuables in an unlocked drawer.
In the owner dashboard
Open Lost & found under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~7 min
Typical time to read this guide and complete the screen once for a small property.
Operations · Facilities
Keep the building safe and sellable: OOO blocks, maintenance tickets, checklists, incidents, and lost & found.
Help cues
When to use it
Cue 1
HK finds a charger under the bed after checkout.
Cue 2
Guest calls “I left my laptop bag”.
Cue 3
Unclaimed items past your retention policy — dispose/donate per SOP (Standard Operating Procedure).
Do this
Step-by-step
-
Open Lost & found
Operations → Facilities → Lost & found. Add item: description, room/area, date found, stored where, staff name.
India example: Black phone charger · Room 204 · stored HK cupboard A · found by Meena. -
Match guest contact
Use Departures / Guest directory / reservation mobile to call or WhatsApp. Do not ship valuables without identity confirmation per your policy.
India example: Guest confirms · collect next day · status Returned · ID (identity document) checked at desk. -
Close or dispose
Mark Returned, Claimed, or Disposed with date. Valuables may need manager approval before disposal.
India example: Unclaimed earbuds after 90 days · disposed per SOP · log updated.
Tips
Photograph high-value items if your policy allows — helps disputes. · Never post guest names + item details on public social media.
Common mistakes
“Keeping it at reception” with no log — item vanishes and the hotel has no trail.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Charger found in 204 after checkout
Setting
HK turnaround · black charger under bed · guest left 1 hour ago.
Who is involved
Meena (HK) · Priya (FO)
Log first, then call. Unlogged “I’ll keep it at the desk” is how items disappear.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Lost & found → log charger · Room 204 · cupboard A | Item registered. |
| 2 | FO calls last guest mobile from Departures | Guest will collect tomorrow. |
| 3 | Return at desk · status Returned | Trail closed. |
Pricing unlock
Which plans include Lost & found
Ready to set this up?
Claim your listing, open Lost & found in the owner dashboard, then continue Setup order.