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Maintenance reports
See open/in-progress maintenance tickets and repair cost totals, then jump to the maintenance board.
Reports & growth · Academy
What this section is
Maintenance reports summarise open and in-progress tickets plus repair cost from maintenance logs. Drill to the maintenance board and assets. Downtime rooms should also be blocked on Availability / room status.
In the owner dashboard
Open Maintenance reports under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~7 min
Typical time to read this guide and complete the screen once for a small property.
Reports · Ops reports
Inventory, housekeeping, maintenance, and forecast & budget hubs for operations reviews.
Help cues
When to use it
Cue 1
Weekly engineering review.
Cue 2
AC season cost spike.
Cue 3
OOO rooms hurting occupancy.
Do this
Step-by-step
-
Open Maintenance report
Ops reports → Maintenance.
India example: Open 5 · cost ₹48k YTD. -
Clear aged tickets
Open board · assign · close with notes.
India example: Rm 112 AC · parts ordered. -
Protect inventory
OOO rooms stop-sold on Availability.
India example: 112 blocked until Friday.
Tips
Cost totals help owner CapEx vs OpEx conversations.
Common mistakes
Closing tickets without fixing room status — guest still assigned.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Five open tickets hurting sellable rooms
Setting
Engineering Monday.
Who is involved
Engineer · FO
Report shows cost + open count — board clears and Availability blocks OOO.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Maintenance report → open 5 | Cost YTD shown. |
| 2 | Board → assign aged AC ticket | Owner set. |
| 3 | Stop-sell OOO room | Inventory protected. |
Pricing unlock
Which plans include Maintenance reports
Ready to set this up?
Claim your listing, open Maintenance reports in the owner dashboard, then continue Setup order.