Reports & growth · Academy

What this section is

Guest statistics uses check-in date range: stay count, average LOS (length of stay), repeat emails, adults/children, and source mix. Useful for marketing (families vs couples) and for whether loyalty/repeats are growing.

In the owner dashboard

Open Guest statistics under Listing / Property after you claim a stay. Same vocabulary as Help Academy.

~8 min

Typical time to read this guide and complete the screen once for a small property.

Reports · Performance reports

Daily business, occupancy/ADR/RevPAR, revenue mix, source performance, cancellations, and guest stats.

Help cues

When to use it

Cue 1

Quarterly guest mix review.

Cue 2

School-holiday family share.

Cue 3

Repeat stay health check.

Do this

Step-by-step

Set check-in range

Reports → Guest statistics → From/To.

India example: 186 stays · avg LOS 2.1.
Read repeats & party

Repeat emails and adults/children mix.

India example: 24 repeats · more children in Apr.
Cross-link

LOS detail → Analytics Length of stay; source mix → Booking sources performance.

India example: LOS spike on packages.

Tips

Repeats need clean guest emails on the reservation.

Common mistakes

Comparing ranges with different property capacities without noting renovations.

Staff training

Detailed examples

Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.

Example 1: School-holiday family mix

Setting

April check-ins.

Who is involved

Marketing

Guest stats show children share — packages follow.

#	What staff do	What they should see
1	Guest statistics → April	Children up · LOS 2.1.
2	Plan family package next holiday	Promo calendar noted.
3	Check repeats count	Loyalty angle.

End result: Product matches who actually stayed.

Pricing unlock

Which plans include Guest statistics

Starter —

Growth —

Pro ✓

Business ✓

Full unlock matrix →

Reports

Related Reports

ADR report Booking source report Cancellation & no-show report Cashier & collection reports Custom report builder Daily business report Data export Department profitability Forecasting & budget reports GST & tax reports Guest statistics Housekeeping performance Inventory reports Maintenance reports Multi-property consolidated reports Occupancy report Outstanding balance report Reports suite RevPAR report Revenue breakdown Scheduled report delivery

Getting started map → Help Academy → Abbreviations → Features →