Reports & growth · Academy

What this section is

Cancellations report redirects to Analytics → Cancellations. Review cancel/no-show counts, rate, revenue impact, and the recent list for a date filter. Export CSV for deeper Excel work. Pair with policy and deposit rules — not only “marketing failed”.

In the owner dashboard

Open Cancellation & no-show report under Listing / Property after you claim a stay. Same vocabulary as Help Academy.

~8 min

Typical time to read this guide and complete the screen once for a small property.

Reports · Performance reports

Daily business, occupancy/ADR/RevPAR, revenue mix, source performance, cancellations, and guest stats.

Help cues

When to use it

Cue 1

Weekly loss review.

Cue 2

Festival no-show pattern.

Cue 3

Owner asks lost revenue from cancels.

Do this

Step-by-step

Open Cancellations

Performance reports → Cancellations → analysis screen.

India example: Sep · 42 cancels · impact ₹1.8L.
Scan reasons / rows

Read recent rows; export CSV if needed.

India example: Cluster of same-day OTA cancels.
Act

Tighten cancellation policy, deposits, or overbooking rules; coach FO on walk-in recovery.

India example: Raise deposit on wedding eve.

Tips

Separate no-shows from early cancels — different fixes.

Common mistakes

Ignoring cancel spikes during a bad review week.

Staff training

Detailed examples

Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.

Example 1: Festival no-show pattern

Setting

Long weekend analysis.

Who is involved

FO manager

Cancellations menu opens analytics — quantify and change policy.

#	What staff do	What they should see
1	Cancellations → festival dates	No-show spike.
2	Export CSV · mark walk-in recovery	Playbook updated.
3	Raise deposit next festival	Policy published.

End result: Loss converted into a rule change.

Pricing unlock

Which plans include Cancellation & no-show report

Starter —

Growth —

Pro ✓

Business ✓

Full unlock matrix →

Reports

Related Reports

ADR report Booking source report Cancellation & no-show report Cashier & collection reports Custom report builder Daily business report Data export Department profitability Forecasting & budget reports GST & tax reports Guest statistics Housekeeping performance Inventory reports Maintenance reports Multi-property consolidated reports Occupancy report Outstanding balance report Reports suite RevPAR report Revenue breakdown Scheduled report delivery

Getting started map → Help Academy → Abbreviations → Features →