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Night audit
Close the business day: verify arrivals/departures, cash, open folios, and F&B (Food and Beverage) tickets before date rollover.
Front desk · Academy
What this section is
Night audit is the daily close. In Indian hotels this is often done between 11 PM and 1 AM by a night auditor or senior receptionist. Do not skip it on “quiet” weekdays — missed closes create GST (Goods and Services Tax) and cash mismatches. Clear open KOTs (Kitchen Order Tickets) before close.
In the owner dashboard
Open Night audit under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~10 min
Typical time to read this guide and complete the screen once for a small property.
Front office · Front desk
Daily reception workflow: pre-arrival through night audit, including walk-ins, room assignment, and Form C.
Help cues
When to use it
Cue 1
End of every business date.
Cue 2
After a heavy wedding / conference day with many posts.
Cue 3
Before owner reviews next-morning reports.
Do this
Step-by-step
-
Open Night audit
Front desk → Night audit (also linked from Workflows). Review the checklist for the business date you are closing.
India example: Close business date 12 Oct at Seaside Heritage after last restaurant bill is posted. -
Reconcile movements and money
Confirm arrivals checked in, departures checked out, no ghost in-house rooms, cashier shift / cashbook tallies, and open restaurant tickets are posted or voided.
India example: Cash ₹18,400 + UPI ₹62,150 · matches cashier shift · Room 208 still “due out” with ₹0 balance → complete checkout. -
Close and hand over
Complete the audit close when exceptions are cleared. Leave handover notes for morning: VIPs, late arrivals, rooms blocked for maintenance.
India example: Handover: 2 early arrivals 13 Oct · 204 AC complaint pending · audit closed 00:40 IST.
Tips
Never close with unknown open balances — fix or document with manager approval. · If you also use Workflow → Night audit, treat them as the same operational close discipline.
Common mistakes
Rolling the date without posting room charges / no-show fees — understates revenue. · Two people closing the same day twice without communication.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Close 12 Oct after wedding-day posts
Setting
Seaside Heritage · 00:20 IST · restaurant still open earlier; last KOT (Kitchen Order Ticket) posted.
Who is involved
Night auditor Rahul · Morning handover to Priya
Night audit closes the business date. Skipping “quiet” weekdays causes cash and GST mismatches. Wedding days need extra care for open tickets and due-outs.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Front desk → Night audit for 12 Oct | Checklist: arrivals/departures, open folios, cash, F&B tickets. |
| 2 | Fix Room 208 still due-out with ₹0 · complete checkout | Departure count clean. |
| 3 | Match cashier: cash ₹18,400 + UPI ₹62,150 | Shift tallies; variance investigated if any. |
| 4 | Close audit · write handover: early arrivals, 204 AC pending | Business date closed 00:40; morning team has notes. |
Pricing unlock
Which plans include Night audit
Ready to set this up?
Claim your listing, open Night audit in the owner dashboard, then continue Setup order.