FindMyStay.in
Security incident management
Log compliance-grade security incidents (theft, cyber, data_breach) with severity, status, and escalation — distinct from the ops incident log.
Governance · Academy
What this section is
Security incidents is the governance register for theft, cyber, data_breach, and similar events (codes SEC-yymmdd-###). Capture severity, status, escalation. The Operations Incident log is day-to-day guest/ops issues — serious security/privacy events belong here too (or primarily here) with management visibility.
In the owner dashboard
Open Security incident management under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Governance · Compliance
Indian hotel compliance: Form C, guest identity, police register, GST/e-invoice, licences, fire, FSSAI, privacy, and security incidents.
Help cues
When to use it
Cue 1
Suspected card skimming.
Cue 2
Guest theft allegation.
Cue 3
Possible data exposure.
Do this
Step-by-step
-
Open Security incidents
Compliance → Security incidents.
India example: Register empty/prior SECs. -
Log immediately
Type, severity, status, escalation, narrative → save SEC-…
India example: data_breach · high · escalated to owner. -
Close the loop
Update status when contained; involve privacy/police as required — do not only WhatsApp.
India example: Contained · notified.
Tips
Data breaches may also need Privacy request handling and legal advice.
Common mistakes
Recording a breach only in the ops incident log with no SEC row.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Log suspected card data exposure
Setting
Night complaint.
Who is involved
GM · Owner
SEC register for governance — not only the ops incident log.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Security incidents → data_breach · high · escalate | SEC-… created. |
| 2 | Contain · notify · update status | Trail complete. |
| 3 | Link Privacy actions if guests affected | Rights respected. |
Pricing unlock
Which plans include Security incident management
Ready to set this up?
Claim your listing, open Security incident management in the owner dashboard, then continue Setup order.