FindMyStay.in
Guest identity verification
Log guest ID checks (Passport, Aadhaar, voter ID, DL) with last-4 only, status, and document-on-file flags.
Governance · Academy
What this section is
Guest identity is a compliance check register: guest name, optional reservation link, ID type (Passport, Aadhaar, voter, driving licence), last 4 characters only, status, document_on_file. Do not paste full Aadhaar numbers into notes. CRM pending table helps chase incomplete profiles. Pair with Front desk registration / C-Forms for foreigners.
In the owner dashboard
Open Guest identity verification under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Governance · Compliance
Indian hotel compliance: Form C, guest identity, police register, GST/e-invoice, licences, fire, FSSAI, privacy, and security incidents.
Help cues
When to use it
Cue 1
Audit ID capture quality.
Cue 2
Police ask for ID register sample.
Cue 3
Train FO on masked Aadhaar.
Do this
Step-by-step
-
Open Guest identity
Compliance → Guest identity.
India example: Check register + pending CRM. -
Log a check
Name, reservation, ID type, last-4, status, document on file → save.
India example: Aadhaar · ****1234 · verified. -
Chase pending
Clear CRM pending rows — incomplete ID at check-in is a compliance miss.
India example: 2 pending → FO called.
Tips
Last-4 + document_on_file beats storing full scans in free text.
Common mistakes
Full Aadhaar in notes or public WhatsApp.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Log Aadhaar last-4 only
Setting
Police sample ask.
Who is involved
FO
Identity register with masked IDs — never full numbers in notes.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Guest identity → log Aadhaar ****1234 | Verified · on file. |
| 2 | Clear one CRM pending | Profile complete. |
| 3 | Refuse full Aadhaar in WhatsApp | SOP held. |
Pricing unlock
Which plans include Guest identity verification
Ready to set this up?
Claim your listing, open Guest identity verification in the owner dashboard, then continue Setup order.