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Room status board
Keep today’s room states accurate: vacant/dirty/clean/occupied/OOO (Out of Order) so Arrivals never get dirty keys.
Rooms & rates · Academy
What this section is
Status board is the live HK (Housekeeping) / FO (Front Office) board for each physical room. It is not the booking calendar — it answers “can I hand keys for 205 right now?”
In the owner dashboard
Open Room status board under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Rooms & rates
Physical rooms setup: types, inventory, status board, calendar, and availability controls.
Help cues
When to use it
Cue 1
Morning after departures — dirty rooms need cleaning.
Cue 2
Guest waiting for early check-in.
Cue 3
Maintenance takes a room out of order.
Do this
Step-by-step
-
Open Status board
Rooms → Status board. Scan Dirty / Occupied / OOO at a glance.
India example: 08:30: 6 Dirty from checkout · 2 Inspect · 101 OOO plumbing. -
Update after housekeeping
When HK finishes, mark Clean (or Inspected if you use that step) before Arrivals assigns the room.
India example: 205 Dirty → Clean · notify desk “205 ready for Khan”. -
Set OOO / maintenance
Mark Out of order with a reason and expected return. Pair with Availability stop-sell if the type’s sellable count must drop for OTAs.
India example: 101 OOO till 18 Oct · Availability reduce Deluxe sellable · Distribution attest if channels still open.
Tips
Sync from stays when the board drifted after a busy night — then still verify OOO manually. · Housekeeping and Front desk must agree on Dirty vs Clean definitions.
Common mistakes
Assigning an occupied or dirty room because the board was not updated after checkout.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Morning rush — six dirty rooms before 14:00 arrivals
Setting
Saturday 09:00 · 6 check-outs · 5 arrivals from 14:00 including one VIP.
Who is involved
HK · Front desk
Status board is the contract between HK (Housekeeping) and FO (Front Office). Dirty rooms must flip to Clean before keys.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Status board → prioritise VIP arrival room first | 205 Dirty marked priority. |
| 2 | HK completes 205 → mark Clean | Desk sees 205 ready. |
| 3 | Mark 101 OOO (leak) · tell desk not to assign | Board shows OOO; Availability/overbooking reviewed. |
Pricing unlock
Which plans include Room status board
Ready to set this up?
Claim your listing, open Room status board in the owner dashboard, then continue Setup order.