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Rate plans
Create base rate plans per room type using clear meal-plan names (EP / CP / MAP) with weekday/weekend prices staff can pick on New booking and Walk-in.
Rates & offers · Academy
What this section is
Rate plans are your priced products. In Indian hotels the meal plan code is part of the product name. Build plans after Room types exist; then use Seasonal pricing and Pricing calendar for peaks — start with clean base plans.
In the owner dashboard
Open Rate plans under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~12 min
Typical time to read this guide and complete the screen once for a small property.
Rates & offers
Price what you sell: rate plans, calendars, seasons, offers, coupons, and GST / taxes & fees.
Help cues
When to use it
Cue 1
Property go-live — no rates yet.
Cue 2
Adding breakfast-inclusive CP (Continental Plan) next to EP (European Plan).
Cue 3
Corporate or tour contract needs MAP (Modified American Plan) or a fixed BAR plan.
Do this
Step-by-step
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Know the meal-plan codes (EP / CP / MAP)
Use the same abbreviations on plans, vouchers, and F&B handovers so desk and restaurant agree what is included:
• EP — European Plan: room only; no meals included. Guest pays restaurant separately.
• CP — Continental Plan: room + breakfast (usually complimentary breakfast for the booked occupancy).
• MAP — Modified American Plan: room + breakfast + one major meal (lunch or dinner — fix which one in the plan notes).
Also common: AP — American Plan (room + breakfast + lunch + dinner / all meals). Name plans like “Deluxe CP”, not only “Deluxe”.India example: Seaside Heritage sells Deluxe EP (room only), Deluxe CP (room + breakfast), and Suite MAP (room + breakfast + dinner). First meal on MAP arrival = dinner unless noted otherwise. -
Open Rate plans and create products
Rooms & rates → Rates & offers → Rate plans. Create a plan linked to the right room type(s). Put the meal code in the plan name and spell inclusions in the description so new staff do not guess.
India example: Deluxe CP · Continental Plan · includes breakfast for 2 · cancellation: free till 24h before arrival. -
Set base amounts
Enter weekday and weekend (or single) rack rates exclusive or inclusive of GST (Goods and Services Tax) per your property policy — be consistent and document it. Staff must know whether the number on screen is before GST. MAP/CP should price higher than EP for the same room type by roughly the meal cost you intend.
India example: Deluxe EP weekday ₹2,800 · Deluxe CP ₹3,500 · Fri–Sat CP ₹4,200 (ex-GST) · taxes from Taxes & fees on the folio. -
Use on bookings and brief F&B
On New booking / Walk-in, pick the plan so reports and Distribution know which product sold. For MAP/AP, note first meal (often dinner on arrival) for the restaurant.
India example: Phone booking → Deluxe CP · advance ₹1,000 · source Phone · kitchen sees breakfast covers for 2.
Tips
Keep plan names short and channel-friendly (“Deluxe CP”, not “Morning tea special v2”). · Write meal inclusions in plain language on the confirmation PDF (Documents) — guests may not know EP/CP/MAP. · Non-refundable prepaid plans should say so in the plan name or notes for desk clarity.
Common mistakes
Selling “CP” but restaurant was never told — guest charged twice for breakfast. · Typing a one-off price only in guest notes and leaving the plan blank — breaks revenue reports and OTA rate checks.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Launch Deluxe EP and CP before Onam
Setting
Seaside Heritage · room types ready · desk still quoting from WhatsApp.
Who is involved
Owner Ananya · Priya
Without rate plans, every booking is a custom number. Staff must know: EP (European Plan) = room only; CP (Continental Plan) = room + breakfast; MAP (Modified American Plan) = room + breakfast + one major meal.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Rate plans → create Deluxe EP (room only) and Deluxe CP (room + breakfast) | Weekday/weekend racks saved; CP priced above EP. |
| 2 | Optional: Suite MAP (room + breakfast + dinner) with note “first meal: dinner on arrival” | F&B knows covers. |
| 3 | New booking test: Deluxe CP Fri–Sun | Plan and totals pull correctly + GST from Taxes & fees. |
| 4 | Brief desk: never type rates only in notes; say full form to guests (“room with breakfast”) | SOP posted at reception. |
Pricing unlock
Which plans include Rate plans
Ready to set this up?
Claim your listing, open Rate plans in the owner dashboard, then continue Setup order.