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Cancellation analysis
Deep-dive cancel/no-show analytics with revenue impact and CSV export (same engine as the Performance cancellations shortcut).
Reports & growth · Academy
What this section is
Cancellations under Analytics is the full analysis screen (also opened from Performance → Cancellations). Filter dates, read rates and revenue impact, export CSV. Coordinate with overbooking and deposit policy.
In the owner dashboard
Open Cancellation analysis under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Reports · Analytics
Listing performance, PMS RevPAR, conversion, cancellations, lead time, LOS, exports, growth, and competitors.
Help cues
When to use it
Cue 1
OTA cancel spike investigation.
Cue 2
No-show weekend pattern.
Cue 3
Policy change A/B over two months.
Do this
Step-by-step
-
Open Cancellations
Analytics → Cancellations.
India example: Filter last 30 days. -
Quantify impact
Counts + revenue impact + recent rows.
India example: Lost ₹1.8L. -
Export & act
CSV to Excel · change policy or FO recovery playbook.
India example: Same-day cancel fee enforced.
Tips
Align with report-cancellations — one screen, two menu paths.
Common mistakes
Changing policy without telling OTA content / booking conditions.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Same-day OTA cancel cluster
Setting
Analytics cancellations.
Who is involved
Revenue lead
Same engine as Performance shortcut — export and change policy.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Cancellations analytics → 30 days | Impact ₹. |
| 2 | Export CSV · filter OTA same-day | Pattern clear. |
| 3 | Update deposit messaging | Policy live. |
Pricing unlock
Which plans include Cancellation analysis
Ready to set this up?
Claim your listing, open Cancellation analysis in the owner dashboard, then continue Setup order.