FindMyStay.in
Reviews inbox
Read and manage guest reviews in the inbox — reply promptly (especially to mixed feedback).
Reports & growth · Academy
What this section is
Reviews inbox lists guest reviews for the property (paginated). Respond within 24–48 hours on public platforms when your process allows; thank specifics, own failures, invite offline resolution. Deleting is for spam/abuse per policy — not for hiding fair criticism.
In the owner dashboard
Open Reviews inbox under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Reports · Reviews
Review inbox, rating tracker, and review-change event log for reputation management.
Help cues
When to use it
Cue 1
New Google review overnight.
Cue 2
AC complaint review needs reply.
Cue 3
Weekly review stand-up.
Do this
Step-by-step
-
Open Inbox
Reviews → Inbox.
India example: “Great location, AC slow”. -
Reply with care
Thank · acknowledge · fix · invite private follow-up. No fights.
India example: Reply in 24h · maintenance ticket logged. -
Close the loop ops
Create Maintenance / Incident / Training actions from themes.
India example: AC preventative on Floor 2.
Tips
Templates help; personalised first lines win.
Common mistakes
Arguing with guests in public replies.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Reply to AC complaint in 24h
Setting
New 3★ review.
Who is involved
GM
Public calm reply + private fix — never argue.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Reviews inbox → open AC review | Issue clear. |
| 2 | Reply thank · own · invite DM | Posted <24h. |
| 3 | Log Maintenance ticket Floor 2 | Ops loop closed. |
Pricing unlock
Which plans include Reviews inbox
Ready to set this up?
Claim your listing, open Reviews inbox in the owner dashboard, then continue Setup order.