FindMyStay.in
Guest directory
Find and maintain guest profiles: stay history, VIP (Very Important Person) / repeat tags, preferences, ID (identity document) status, feedback, and privacy notes.
Guests · Academy
What this section is
Guest directory is the CRM (Customer Relationship Management) master list for people who stayed or enquired. Use it before Pre-arrival for VIP guests, and after checkout to log feedback. Indian ID and foreign passport fields support Front desk / C-Forms — store only what the fields are designed for (e.g. masked last-4), not full document scans in free text.
In the owner dashboard
Open Guest directory under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~10 min
Typical time to read this guide and complete the screen once for a small property.
Guests
Guest CRM (Customer Relationship Management): directory profiles, listing enquiries, and follow-up pipeline to booking.
Help cues
When to use it
Cue 1
Guest calls “I’ve stayed before — do you have my details?”
Cue 2
Marking a corporate regular as VIP (Very Important Person / guest) before arrival.
Cue 3
Recording post-stay feedback or a privacy / marketing preference.
Do this
Step-by-step
-
Open Guest directory
Guests → Guest directory. Search name, mobile, or email. Open the guest card.
India example: Mobile 98xxxxxx → Patel family · 2 past stays · last checkout 12 Aug. -
Update CRM (Customer Relationship Management) profile
Set VIP / repeat / corporate tags, recognition notes, and service preferences (high floor, extra pillows, Jain meals). Save so Pre-arrival and Assign rooms can use them.
India example: VIP · prefs “high floor, quiet wing” · company Infosys travel desk. -
ID (identity document), foreign status, feedback, privacy
For Indian guests: permitted ID type + masked last-4 + verification status as your policy allows. For foreigners: nationality / passport last-4 on profile, then C-Forms after arrival. Log feedback and marketing/privacy preferences without storing unnecessary personal data.
India example: Aadhaar verified …4521 · or French guest passport …8891 → remind desk to open C-Forms on check-in.
Tips
Update preferences after a complaint so the next stay does not repeat the miss. · Link bookings to the same profile when mobile matches — cleaner history.
Common mistakes
Creating a duplicate guest every stay because nobody searched mobile first. · Storing full ID photos or complete Aadhaar numbers in notes.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Tag VIP (Very Important Person) before wedding-week arrival
Setting
Mehta family — 3 past stays — arriving for relative’s wedding.
Who is involved
Priya · HK (Housekeeping) for amenities
Directory notes drive Pre-arrival recognition. Without VIP / prefs, they are treated as strangers.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Guest directory → search Mehta mobile | Past stays listed. |
| 2 | Set VIP · prefs high floor · fruit basket · quiet wing | Profile saved. |
| 3 | Pre-arrival day-before → open reservation · match profile notes | Assign 205 · HK (Housekeeping) briefed. |
Pricing unlock
Which plans include Guest directory
Ready to set this up?
Claim your listing, open Guest directory in the owner dashboard, then continue Setup order.