FindMyStay.in
Enquiries
Triage and reply to FindMyStay listing messages with clear rates, availability, and next steps.
Guests · Academy
What this section is
Enquiries are incoming guest messages from your public listing (dates, sea view, parking, group stay). Treat them like a sales queue: reply quickly, quote honestly using meal plans in plain words — EP (European Plan / room only), CP (Continental Plan / room + breakfast), MAP (Modified American Plan / breakfast + one major meal) — and push open items into Follow-ups.
In the owner dashboard
Open Enquiries under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Guests
Guest CRM (Customer Relationship Management): directory profiles, listing enquiries, and follow-up pipeline to booking.
Help cues
When to use it
Cue 1
New listing message notification / WhatsApp alert.
Cue 2
Guest asks availability for festival dates.
Cue 3
Group or wedding soft enquiry before a formal booking.
Do this
Step-by-step
-
Open Enquiries
Guests → Enquiries (or Leads if your property still uses that path). Sort unread / newest first.
India example: “Do you have a sea-view room for 20–22 Nov?” · unread 25 min. -
Check inventory and quote
Confirm Room calendar / Availability, then reply with room type, meal plan in plain language, rate + GST (Goods and Services Tax) note, and hold policy if any.
India example: Superior Sea View · CP (Continental Plan — room + breakfast) · ₹4,200/night + GST · reply within the hour. -
Hand off to Follow-ups or booking
If they need time, create/update a Follow-up with a callback date. If they say yes, New booking immediately and mark the enquiry handled.
India example: Guest: “confirming” → New booking · enquiry closed · optional Follow-up = Booked.
Tips
Template replies for common questions (parking, check-in time, pet policy) — personalise dates/rates. · Peak dates: say stop-sell / waitlist honestly rather than overselling.
Common mistakes
Quoting a rate without checking Availability — then cancelling after the guest plans travel.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Sea-view ask for 20–22 Nov
Setting
Listing enquiry 10:05 · Onam travel planning.
Who is involved
Priya
Fast, honest quotes beat slow perfect ones. Check calendar before promising sea view.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Enquiries → open message | Dates 20–22 Nov · 2 adults. |
| 2 | Room calendar + Availability → Superior Sea View free | Safe to offer. |
| 3 | Reply: Superior Sea View · CP (room + breakfast) · ₹4,200 + GST · hold till 6 PM if policy allows | Guest can decide; Follow-up if no reply. |
Pricing unlock
Which plans include Enquiries
Ready to set this up?
Claim your listing, open Enquiries in the owner dashboard, then continue Setup order.