FindMyStay.in
Follow-ups
Run the enquiry pipeline with due dates and statuses until booked or lost — no leads left in limbo.
Guests · Academy
What this section is
Follow-ups is the task/pipeline view on top of enquiries: who to call, what was quoted, and whether it converted. Owners use it for conversion; desk uses it as a daily call list.
In the owner dashboard
Open Follow-ups under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~8 min
Typical time to read this guide and complete the screen once for a small property.
Guests
Guest CRM (Customer Relationship Management): directory profiles, listing enquiries, and follow-up pipeline to booking.
Help cues
When to use it
Cue 1
Morning huddle — overdue callbacks.
Cue 2
Quote sent yesterday with no reply.
Cue 3
Measuring enquiry → booked conversion.
Do this
Step-by-step
-
Open Follow-ups
Guests → Follow-ups. Filter overdue / due today / open.
India example: 3 overdue · 2 “quote sent” waiting · 1 VIP callback 17:00. -
Work each row
Call or WhatsApp, update notes, set next reminder or status (quoted, negotiating, booked, lost).
India example: Call Mehta wedding enquiry · still deciding · remind +2 days · status Quote sent. -
Convert or close
On yes: New booking (correct source, often Direct/Phone) and mark Follow-up Booked. On no: mark Lost with a short reason for reports.
India example: Booked Deluxe ×2 · source Phone · Follow-up Booked · guest profile linked.
Tips
Never leave “open” with no next date — that is how leads die. · Review lost reasons monthly (price, dates full, chose OTA — Online Travel Agency) to fix rates or replies.
Common mistakes
Marking Booked without creating the reservation — pipeline lies; room never blocked.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Clear overdue quotes before weekend
Setting
Friday 09:30 · 4 follow-ups overdue from mid-week enquiries.
Who is involved
Priya · Owner glance at conversion
Overdue rows are soft revenue. Call, then Booked or Lost — no eternal “open”.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Follow-ups → filter Overdue | 4 rows. |
| 2 | Call #1–#2 · one books · one lost (chose MMT) | Statuses Booked / Lost with reasons. |
| 3 | Reschedule #3–#4 with next dates | Zero overdue by lunch. |
Pricing unlock
Which plans include Follow-ups
Ready to set this up?
Claim your listing, open Follow-ups in the owner dashboard, then continue Setup order.