FindMyStay.in
Check-in & policies
Publish check-in/out times, house rules, early/late fees, and whether checkout is blocked when folio balance remains.
Property & admin · Academy
What this section is
Policies covers guest-facing rules: check-in/out times, house rules text, early check-in / late checkout fees, and options like blocking checkout when balance is due. Align FO scripts and OTA policy text with this screen to avoid disputes.
In the owner dashboard
Open Check-in & policies under Listing / Property after you claim a stay. Same vocabulary as Help Academy.
~9 min
Typical time to read this guide and complete the screen once for a small property.
Admin · Listing
Public listing identity: profile, location, amenities, photos, video, SEO content, policies, timings, WhatsApp, and social links.
Help cues
When to use it
Cue 1
Change checkout to 11:00.
Cue 2
Add no-party rule.
Cue 3
Enforce balance before checkout.
Do this
Step-by-step
-
Open Policies
Listing → Policies.
India example: Check-in 14:00 · out 11:00. -
Set times and rules
House rules clear (ID, visitors, smoking). Set early/late fees if charged.
India example: Late checkout ₹750/hour. -
Balance-before-checkout
Enable block if your SOP requires zero balance at departures.
India example: Block on · FO trained.
Tips
Mirror key rules on OTA content and Direct booking page.
Common mistakes
FO promising free late checkout while policy shows a fee.
Staff training
Detailed examples
Full India-hotel scenarios — same structure as Help Academy. Follow on the live screen with your team.
Example 1: Enforce balance before checkout
Setting
Departures leaking AR.
Who is involved
FO · GM
Policies + FO SOP must match.
| # | What staff do | What they should see |
|---|---|---|
| 1 | Policies → check-out 11:00 · block with balance | Saved. |
| 2 | Brief FO Departures | Collect first. |
| 3 | Mirror late fee on OTA notes | No surprise. |
Pricing unlock
Which plans include Check-in & policies
Ready to set this up?
Claim your listing, open Check-in & policies in the owner dashboard, then continue Setup order.